AI Solution Engineer

AI Solution Engineer (Product Owner Focus)

Location : San Francisco, CA

We are a rapidly growing AI enterprise focused on empowering businesses to deploy conversational, AI‑powered phone agents at scale. We are looking for a unique individual to join us as an AI Solution Engineer. This role is a hybrid of Solutions Engineering and Product Management, where you will effectively become the product owner of each customer’s onboarding journey.

Full‑time | On‑site

What You’ll Do

• Drive a 14‑Day Launch Cycle : Treat every customer onboarding as a micro “product launch.” Deliver a polished, AI‑powered phone agent ready for production within two weeks, meeting the customer’s key business metrics.
• Own the Product Vision (Per Deployment) : Collaborate closely with customers to define their strategic objectives, success criteria, and operational context, translating them into a clear, prioritized deployment plan.
• Architect Technical Integrations : Work hands‑on with APIs, webhooks, and databases to seamlessly integrate our platform into the customer’s existing technical environment, ensuring secure and smooth data flow.
• Shape Conversational Experiences : Guide the creation and refinement of voice prompts, conversation flows, and call pathways, applying prompt engineering techniques combined with user‑focused product sense.
• Iterate, Adapt, and Communicate : Act as a central communication hub, providing weekly status updates, proactively managing timelines, mitigating risks, and aligning internal and external stakeholders around the deployment roadmap.
• Unlock Future Value : Identify new use cases, feature opportunities, and expansion potential as customers gain confidence, ensuring the initial deployment leads to a long‑term strategic partnership.

Requirements

Benefits

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility

At MLabs, we are committed to offering equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and provide information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or would like to see the job advert in an accessible format, please let us know at the earliest opportunity by emailing human-resources@mlabs.city.

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