Breakfast Attendant

Job Description

Job Description

Position Summary :

A Breakfast Attendant assures the highest possible level of guest satisfaction by preparing and serving breakfast for the guests of the hotel. Strives to be a customer champion by giving excellent service, being attentive to guest needs and maintaining brand standards.

Duties and Responsibilities :

− Able to work a flexible schedule and adhere to start times.

− Wear proper attire and a nametag while on shift. Keep personal appearance professional.

− Complete all required company and brand-specific training and / or certifications in a timely manner.

− Ability to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner.

− Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situations.

− Promote positive guest relations by greeting guests in a pleasant and courteous manner; provides guests with information regarding local attractions and venues.

− Prepare and display breakfast items according to brand standards in a timely manner.

− Restock and replenish food items as needed during breakfast hours.

− Provide a clean, sanitary and inviting breakfast area for the guest. Bus and clean tables as needed using proper sanitization methods. Sweep floors as needed.

− Ensure proper food handling techniques and procedures are always practiced. Maintain a Food Handlers Certificate.

− Check food item quantities on a daily basis and communicate shortages without delay.

− Take biweekly inventory of all breakfast items and compare with hotel forecast to ensure proper stock. Assist management in ordering breakfast supplies.

− Receive and responds to guest comments and suggestions and pass these to the property management.

− Properly clean the breakfast area after closing.

− Follow the kitchen training standards for all kitchen duties and adhere to the cleaning checklists.

− Follow established health and safety procedures for using cleaning chemicals and equipment.

− Maintain a clean, safe, and hazard-free work environment by following safety and security protocols and complying with hotel policies and procedures.

− Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor.

− Adhere to the master key sign-out protocols and ensure the security of the assigned master key.

− Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.

− Follow supervisor directions and work independently with minimal supervision.

Physical, Mental and Environmental Demands :

− Be able to perform job functions with attention to detail, with efficiency and under time constraints.

− Requires physical mobility and stamina, be able to work in a standing position for your shift.

− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.

− Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.

− Be able to operate equipment as needed and required by position.

− Able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.

Skills, Educational Background, Experience and Basic Expectations :

− High School Diploma or GED preferred.

− Customer service skills and communication.

− Able to organize, plan ahead and manage workload.

− Work cohesively with co-workers as part of a team.

− Ability to work effectively in a fast-paced environment.