Solution Engineer - Datacenter / AI

About Supermicro

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

The Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Responsibilities

• Support revenue growth at all assigned accounts
• Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty
• Works closely with the sales and extended teams to map end?user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in Pre?Sales and oversee implementation of such solutions
• Effectively engage with C?level technical customers, gain and maintain trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic hardware architecture understanding and debug skills
• Manage and leads teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical bid responses and presentations
• Work cross?department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof?of?concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on?site facilities and operations to enable solution integration and issue resolution
• Some travel required (up to 25%)

Qualifications

Salary Range

$75,000 - $125,000

Location

Greensboro, North Carolina, United States

Seniority level

Mid?Senior level

Employment type

Full?time

Job function

Engineering and Information Technology

Job Segment

Cloud, Embedded, Electrical Engineering, Data Center, Solution Architect, Technology, Engineering

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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