Customer Experience Specialist

Job Description

Job Description

Local retail client looking for a temp to hire onsite customer service sales representative. This position requires weekends to be worked!

In this customer service sales position, you will be responsible for the following :

Establish strong rapport and provide ongoing support to each member of the showroom

sales team.

Follow and maintain documentation of all sales leads as outlined in company

procedures. Salespersons are expected to designate working hours to lead generating

activities.

Document all pre- and post- completion follow-up with each client in Evosus software to

receive a full commission. Salespersons are expected to designate working hours to

follow-up activities.

Provide superior, attentive customer service to every individual client in person, via

phone or email. Salespersons are expected to designate showroom time to

“live” selling and closing presentations.

Attend periodic sales meetings and trainings as assigned. Salespersons are expected

to allocate working hours to sales reporting, self-study and training.

Maintain showroom appearance and operations.

Opening / Closing Checklist if there is no designated Showroom Assistant.

Provide daily administrative support to counter staff and attend to the P.O.S. retail desk

as needed.

Maintain strong workflow communications with delivery and service staff.

If you are interested in this customer service role, submit your resume today!

• Minimum of 2 years of experience in customer service, sales, or a related field.
• Proficiency in handling email correspondence and managing inbound phone calls.
• Familiarity with consultative sales techniques and the ability to build rapport with customers.
• Experience using point-of-sale (POS) systems and managing customer invoices.
• Knowledge of bills of lading and shipping documentation processes.
• Strong communication skills with the ability to clearly address customer needs and concerns.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• Prior experience in email marketing or customer outreach is a plus.