Amazon Jobs is hiring : Sr. UX Designer, IT Services in Seattle

Overview

At Amazon IT Services, our goal is to ensure Amazonians have the tools, technologies, and products available where and when they need them, as quickly and cost-effectively as possible. The Amazon IT Services UX team is looking for a creative thought leader with a strong background in user experience design innovation to understand and define customer experience designs, user journeys, wireframes, mockups, and annotated designs for product management and software development teams.

Inclusive Team Culture

At Amazon IT, we embrace our differences. We are committed to fostering a culture of inclusion with employee-led affinity groups, broad benefits, learning experiences, and Leadership Principles that drive us to seek diverse perspectives, learn and be curious, and earn trust.

Mentorship & Career Growth

We champion career growth. Whether your goals are to explore new technologies, take on bigger opportunities, or reach the next level, we will help you get there as the business grows.

Work / Life Balance

We believe in finding a balance that brings energy to both professional and personal lives. We encourage you to establish a sustainable work-life rhythm.

Key responsibilities

• Manage UX projects and deliverables that are large in scope and complexity autonomously.
• Understand end-to-end customer journeys, friction points, and how proposed solutions impact users and workflows.
• Choose the right creative process and level of fidelity for design problems.
• Design conceptual wireframes, high-fidelity mockups, information architecture diagrams, interaction specifications, and functional prototypes.
• Understand target users through user research and drive data collection when needed.
• Drive alignment and commitment to design decisions by soliciting, synthesizing, and managing feedback, partnering with cross-functional peers and stakeholders to deliver results.
• Present design work to cross-functional teams, stakeholders, and executive leadership to get buy-in and feedback.
• Maintain high design standards and seek continuous improvement.
• Proactively manage work queue and deadlines, and communicate needs and tradeoffs.
• Advocate for high-quality customer experiences.
• Mentor other designers and amplify impact through communication and scalable systems.

Role scope and candidate profile

This role will support strategic design for an emergent flagship IT product that empowers Amazon employees to do their best work. A strong candidate will have high standards for design quality and relish opportunities to delight customers with creative solutions. The role views design as a team sport, coaching cross-functional teams to develop world-class customer experiences. Excitement for using AI and for moving fast is a bonus.

We are seeking someone passionate about building for broadly global customers (travel to connect with customers outside of Seattle is encouraged) and supporting diverse employee needs, including designing to meet WCAG accessibility standards.

We are flexible with job level for this role and can consider a strong Intermediate UX Designer.

Additional responsibilities

A day in the life

The Amazon IT UX team is highly collaborative. A typical day may include focused design concept development, design critique sessions, data dashboard reviews, team lunches, mentor meetings, and design jam whiteboarding sessions for emerging needs.

About the team

Qualifications

Amazon is an equal opportunity employer. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100 / year to $211,600 / year, depending on location and factors such as knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other compensation may be provided as part of a total package. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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