Unified Capabilities SME

Job Description

Overview

Join the Mission at Fort Huachuca!

SOSi is on the hunt for a Unified Capabilities SME ready to elevate secure communications for our government customer. If you're a VoIP / VTC virtuoso who thrives on multi-vendor tech, service management, and solving complex challenges—this is your moment. From provisioning to troubleshooting, your expertise will power the future of unified communications.

Essential Job Duties

• Conducts testing of network design and UC / VoIP / VTC architecture.
• Support for NIPR and SIPR VTC's and Unclassified / Classified meetings.
• Support for NIPR and SIPR VoIP endpoints and soft clients.
• Responsible for all aspects of Operating and Maintaining (O&M) the secure configuration / upgrade VoIP / VTC systems including end user devices, hardware and software, and paperwork to include, but not limited to, IAVA DRA’s / POA&M’s, ATO, RMF
• Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, firewalls, switches, session controllers, gateways, etc.
• Evaluates and reports on new communications technologies to enhance capabilities.
• Exhibits exceptional ingenuity, creativity, and resourcefulness.
• Acts independently on technical matters pertaining to assigned field and related disciplines.
• Must be entirely self-supervisory.
• Recommends technologies to accomplish long-term objectives.
• Develops concepts, products, or technologies that extend knowledge in fields of expertise.
• Provides technical leadership and mentors team members and SOSi colleagues.
• Interacts closely with customer representatives on highly advanced technical issues.
• Independently composes and delivers reports and presentations of the highest professional quality.
• Provision, secure, operate, maintain, troubleshoot, and provide service management of multi-vendor VoIP technologies including Oracle Session Border Controllers (SBC), Cisco Unified Border Elements (CUBE), Cisco Unified Communications Manager (CUCM), Avaya AS5300, Avaya CM / Aura SBCEs and Ribbon Application Server / PSX / Analytics / RAMP / SBCs. Video Teleconferencing technologies such as Cisco Expressway, Cisco Meeting Server and Cisco / Poly codecs.
• Guide subordinate units with troubleshooting and resolving UC issues.
• Guide subordinate issues with prepping for security inspections on UC equipment.
• Track and report subordinate units progress in upgrading sites to modern UC Technologies and provide guidance when the subordinate units experience obstacles.
• Provide courses of actions and recommendations when UC issues arise that require leadership decisions.

Qualifications : Qualifications

Minimum Requirements

Preferred Qualifications

Additional Information

Work Environment

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.