Assistant Store Manager - Williamsburg

Overview

Assistant Store Manager – Williamsburg at Reformation. This role reports to the Store Manager and is focused on leading and executing efforts to achieve store goals with a passion for customer experience and sustainability.

Who We Are

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. We are at the forefront of sustainable fashion, with initiatives such as a sustainable factory in Los Angeles, use of eco fabrics and deadstock, environmental impact tracking, and innovative retail concepts that bridge online and in-store experiences. We believe in building an inclusive culture where everyone belongs and their voices are valued.

We are a future-focused organization that believes problems facing our planet can be solved through innovation, common sense and education. We work to create a culture where people feel part of something meaningful and where their contributions matter.

What You’ll Do

• Measure and monitor sales performance and take action to improve business performance when needed.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience as a brand ambassador—embody brand values, engage customers on the brand, and educate on sustainability.
• Lead the sales floor and deliver an excellent customer experience with a customer-first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology; provide in-the-moment coaching for continuous improvement.
• Create an optimal balance of sales and service by having the right people in the right place at the right time through effective scheduling while achieving payroll goals.
• Deliver and maintain extraordinary customer experience and NPS scores.
• Uphold inventory accuracy and controls in-store; train the team to ensure consistent deliverables.
• Contribute to Loss Prevention and own training for the store team.
• Assist in the operational execution of the store to achieve revenue targets and ensure facility maintenance, presentation and organization.
• Assist in merchandising presentation and concept standards using retail and product reporting to strategize for the customer experience and productivity.
• Provide real-time and weekly feedback on product and sales performance to influence allocations and business success.
• Ensure selling floor reflects brand standards; train support staff and develop talent in visual and digital merchandising.
• Assist in managing day-to-day performance of retail teams and in the hiring, training and development of the store team across all areas of the business.

What You’ll Bring

Full Time, Salaried

Benefits & Perks

The Reformation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status.

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