Operations HeadPaul Murphy Associates • New York, NY, US

Operations Head

Paul Murphy Associates • New York, NY, US

1 day ago

Job type

Full-time

Quick Apply

Job description

Title : Operations Head

Location : Chicago or New York

Our client is seeking a high impact Operations Head to lead their core Operations team. This leader will have end-to-end oversight of business operations, ensuring operational excellence across the platform.

Key Responsibilities

Operational Leadership

Lead, mentor, and manage a high-performing team of operationsprofessionals responsible for daily business operations functions.
Develop and enforce Standard Operating Procedures (SOPs), to ensureconsistency, and operational resilience to meet high controlsstandards.
Maintain ultimate accountability for the operational stability andcoordinate with stakeholders to resolve operational issues promptly.
Oversee the team's technical support function, ensuring promptresolution of customer connectivity issues, trade breaks, and executiondiscrepancies.
Act as the Subject Matter Expert (SME) on the FIX Protocol (4.x and 5.x),directing the team in troubleshooting complex order flow issues, APIcertifications, and network analysis.

Cross-Functional Initiatives & Regulatory Compliance

Drive continuous improvement initiatives across procedures and platform functionality to enhance efficiency and scalability.

Ensure all operations processes strictly adhere to internal control mandates.

Implement and monitor operational controls to mitigate risk, includingincident management and escalation protocols.

Partner with Product and Engineering teams to design and implementnew products, functionality and processes.

People Management

Lead, mentor, and manage a high-performing team of OperationsSpecialists responsible for daily business functions. Teach, coach anddevelop staff to build operational excellence and subject-matterexpertise.

Set clear goals, evaluate performance, and foster a culture ofaccountability, collaboration and professional development.

Ensure adequate staffing, training and coverage to support 24 / 7business operations.

Qualifications

Required

7+ years of experience in an Operations leadership / management rolewithin a futures / options exchange and / or clearinghouse, FCM,broker-dealer, or trading firm.

Deep, hands-on understanding of the full lifecycle of derivativeproducts (futures, swaps, options).

In-depth, hands-on expertise with the FIX Protocol (4.x and 5.x) and a solid understanding of electronic trading workflows, order books, and market data streams.

Demonstrated ability to lead technical teams, implement operational controls, manage multiple priorities, and execute complex projects under pressure.

Bachelor's degree in Finance, Computer Science, Information Systems, or a technical equivalent.

Preferred

Experience with API testing, certification, and low-latency network environments.

Proficiency in basic scripting languages (e.g., Python, SQL) for process automation and data analysis.

Competencies

Excellent verbal and written skills to effectively engage with regulators, executive leadership, technical teams, and market participants.

Confidence in making critical operational decisions under tight timelines and high-stress scenarios.

Leads with a mindset of continuous improvement and operational excellence.

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Operation • New York, NY, US

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