Senior Analyst, Client KPI Performance Management
Ensemble Health PartnersMemphis, TN, US1 day ago
Job type
- Full-time
Job descriptionCustomer Obsession : Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas : Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence : Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results. Client-reported Net Patient Revenue (NPR) NPR Lift (financial impact of revenue cycle management operational improvements) Cash Collection Forecasts (derived from Client-reported Net Patient Revenue) Ensembled Full Outsource Collections Revenue forecasts (derived from forecasted cash) Analyze trends in patient volumes, patient statusing, service line utilization, acuity, and payor mix Perform "rate vs. volume" analysis to gain insights into changes in reported revenues Present observations in a succinct, professional manner to internal and external stakeholders Evaluate NPSR and Net AR results monthly and trending over time, identifying variances Understand reserve methodology for clients and challenges they may present Provide assistance / coverage for monthly client close calls Support fulfillment of analytics / data requests required for decision making needs and performance risk mitigation Assists in maintaining NPR lift reporting tools to support business decision-making, forecasting, and performance improvement Assist in designing, developing, and implementing enhanced methods for capturing NPR Lift Contribute to ensuring all changes to reporting, processes, and procedures are reflected, appropriately documented, and consistency maintained Analyze and understand operational metrics affecting monthly cash collections Collaborate with operational teams to understand client projected cash trends trajectory Forecast cash collections and communicate to all stakeholders Collaborate with accounting to understand any one-time or ongoing client adjustments Analyze monthly revenue results and proactively communicate variances to expectations Lead cross-functional projects related to revenue cycle optimization, NPR Lift initiatives, and forecasting improvements. Develop project plans, timelines, and deliverables; monitor progress and ensure completion within scope and deadlines. Facilitate stakeholder meetings, track action items, and manage risks to project success. Implement process improvement methodologies (LEAN Six Sigma preferred) to enhance efficiency and accuracy. Serve as a liaison between Finance Leaders, operational teams, and IT for system enhancements and reporting. Ensure that all assigned activities are completed on-time, within scope, and all observations along with any barriers are communicated to the appropriate parties Comfortable working at a high level of performance under tight deadlines Performs high quality work, responsible for verification of the accuracy of the information reported Evaluation of current processes and tools and propose changes to drive efficiencies within the organization. Maintains HIPAA and patient confidentiality training and handles confidential matters in accord Anticipates leadership needs by gathering records, reports, data, and correspondence for accurate reporting and provides ad hoc reporting for when requested Establish and maintain interdepartmental relationships with all stakeholders 1 to 3 years of similar job experience 10 or more years of Leadership experience Excellent interpersonal skills required to communicate with internal / external customers Must possess excellent time management and organizational skills. Demonstrated critical thinking, creativity, problem solving and decision-making skills. Must be analytical, perform computations accurately and quickly, identify and compute ratios and percentages. Strong data skills, including relational database management, proficiency MS Excel Financial or Accounting experience in healthcare Knowledge of Revenue Cycle structure. MS PowerPoint, MS Access, Business Objects, and SQL programming. Bachelors Degree, Finance / Accounting preferred or Equivalent Experience HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire Five-time winner of "Best in KLAS" 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Senior Analyst, Client Kpi Performance Management
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
The Opportunity :
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- This position starts at $76,300. Final compensation based on experience.
By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.
Job Responsibilities :
Responsible for revenue forecasting and analytics including the following but not limited to :
Client-reported Net Patient Revenue Forecasting and Analytics :
NPR Lift Analytics :
Cash Collections Forecasting and Analytics :
Ensemble Full Outsource Collections Revenue Forecasting and Analytics :
Project Management Responsibilities :
Other Responsibilities :
Experience We Love :
Education :
Required Certifications :
Join an award-winning company
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include :
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status,
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Performance Analyst • Memphis, TN, US
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