IT Support Analyst

Overview

IT Support Analyst position at Rocky Brands, Inc. , located in Nelsonville, OH United States . This vacancy is open to job seekers with the latest education, including a Bachelor Degree . This Information Technology job opening is published for the specified time.

Responsibilities

The chosen candidate will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations, systems and networks meet Company and user requirements.

Essential Duties and Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include, but are not limited to, the following :

• Administer end-user workstations and support end-user activities (Windows / Mac)
• Enter, track, resolve, triage, escalate incidents entered into company ITSM solution when reported
• Onboarding / off boarding Users
• Maintain Confidentiality regarding information being processed, stored, or accessed by the end-users on the network.
• Investigate user problems and identify source; determine possible solutions; test and implement solutions.
• Act as second level support for IT Support Technicians.
• Produce / Support Virtual Meetings
• Perform off-site hardware upgrades when applicable.
• Perform software and application installations and upgrades.
• Create and upkeep IT knowledge base articles
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues.
• On-call rotation
• Mobility Maintenance
• Equipment Tracking
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.

Qualifications

The requirements listed below are representative of the knowledge, skill, and / or ability required.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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