Principal Technical Account Manager

A company is looking for a Principal Technical Account Manager to provide customer guidance and support throughout the implementation life cycle.

Key Responsibilities

Guide customers through the full life cycle of product implementation to ensure effective use of services

Act as the primary liaison between the company, the customer, and system integrators, ensuring overall customer satisfaction

Provide regular assessments and recommendations for improvement in strategy, process, governance, and technology

Qualifications

7-10 years of enterprise implementation experience, IT service management, project management, or account management

Demonstrated experience in package systems implementation (e.g., CRM, ERP, Fusion SaaS)

Project Management or Service Management certification (e.g., ITIL, PMP, Prince2) is desirable

Subject matter expertise in relevant industry or products

Experience with large, multi-site or international IT projects