Talent.com
Guest Service Agent (F/T)
Guest Service Agent (F/T)Signia by Hilton Atlanta • Atlanta, GA, US
Guest Service Agent (F / T)

Guest Service Agent (F / T)

Signia by Hilton Atlanta • Atlanta, GA, US
1 day ago
Job type
  • Full-time
Job description

Guest Services Agent

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Here are some perks you can enjoy when joining our team :

  • Access to your pay when you need it through DailyPay
  • Career growth & development
  • The Go Hilton travel discount program
  • Competitive wellness benefits
  • Team Member Resource Groups
  • Recognition and rewards programs
  • And so much more

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and / or has a bell person accompany him / her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
  • What are we looking for?

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values : Hospitality, Integrity, Leadership, Teamwork, Ownership, Now. In addition, we look for the demonstration of the following key attributes : Quality, Productivity, Dependability, Customer Focus, Adaptability.

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

    Create a job alert for this search

    Guest Service Agent • Atlanta, GA, US

    Related jobs
    Guest Service Agent

    Guest Service Agent

    Signia by Hilton Atlanta • Atlanta, GA, US
    Full-time
    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.As Guest Service Age...Show more
    Last updated: 3 days ago • Promoted
    Guest Service Agent / Associate

    Guest Service Agent / Associate

    Signia by Hilton Atlanta • Atlanta, GA, US
    Full-time
    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.As a Guest Service A...Show more
    Last updated: 3 days ago • Promoted
    Guest Service Agent (Lobby Ambassador)

    Guest Service Agent (Lobby Ambassador)

    Omni Barton Creek Resort & Spa • Atlanta, GA, US
    Full-time
    Omni Atlanta Hotel At Centennial Park.Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling C...Show more
    Last updated: 25 days ago • Promoted
    Guest Service Agent - Signia by Hilton Atlanta

    Guest Service Agent - Signia by Hilton Atlanta

    Signia by Hilton Atlanta • Atlanta, GA, US
    Full-time
    Signia By Hilton Atlanta Guest Service Agent.Signia by Hilton Atlanta is looking to welcome a Guest Service Agent to join the team! The ideal candidate will have previous Hilton experience, OnQ exp...Show more
    Last updated: 3 days ago • Promoted
    Guest Service Agent

    Guest Service Agent

    Drury Hotels • Marietta, GA, US
    Full-time
    Getting a job is just the beginning.Finding a place where you belong is what truly matters.Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomo...Show more
    Last updated: 30+ days ago • Promoted
    Service Agent-FB

    Service Agent-FB

    Signia by Hilton Atlanta • Atlanta, GA, US
    Full-time
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight.From an open door to a welcoming smile and an exceptional experience, we offer the m...Show more
    Last updated: 3 days ago • Promoted
    Bilingual - Customer Service - Remote Agent

    Bilingual - Customer Service - Remote Agent

    Georgia Staffing • Atlanta, GA, US
    Remote
    Disabled Veteran Solutions Is Hiring Customer Service Superstars.Atlanta, GA, USA | Hourly | 15.Aumentos de longevidad e incentivos de rendimiento para que seas un crack. Full Time | Cobertura mdica...Show more
    Last updated: 3 days ago • Promoted
    Guest Service Agent

    Guest Service Agent

    Sonesta International Hotels Corporation • Atlanta, GA, US
    Full-time
    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering th...Show more
    Last updated: 30+ days ago • Promoted
    FT- Guest Service Representative

    FT- Guest Service Representative

    Schulte • Atlanta, GA, US
    Full-time
    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service cultu...Show more
    Last updated: 15 days ago • Promoted
    Guest Service Agent

    Guest Service Agent

    Peachtree Group • Kennesaw, GA, US
    Full-time
    The Guest Service Agent is responsible for processing check-ins / outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professio...Show more
    Last updated: 30+ days ago • Promoted
    At Your Service Agent- FT ($17-$18 / Hr.)-Hotel Colee

    At Your Service Agent- FT ($17-$18 / Hr.)-Hotel Colee

    Schulte • Atlanta, GA, US
    Full-time
    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service cultu...Show more
    Last updated: 8 days ago • Promoted
    Guest Service Agent

    Guest Service Agent

    WINDSOR CAPITAL GROUP • Alpharetta, GA, US
    Full-time
    Join our team! Windsor Hospitality thrives in building hospitality careers.We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partne...Show more
    Last updated: 30+ days ago • Promoted
    Guest Service Agent - Full Time

    Guest Service Agent - Full Time

    Sonesta International Hotels Corporation • Kennesaw, GA, US
    Full-time
    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering th...Show more
    Last updated: 5 days ago • Promoted
    Guest Service Agent - Embassy Suites by Hilton Atlanta Buckhead

    Guest Service Agent - Embassy Suites by Hilton Atlanta Buckhead

    Hilton • Atlanta, GA, US
    Full-time
    Embassy Suites by Hilton Atlanta Buckhead is searching for a full-time Guest Service Agent to join their team.This beautiful property has 326 suites and is in the Buckhead fashion district between ...Show more
    Last updated: 30+ days ago • Promoted
    Guest Service Agent (Full-Time) •free parking •

    Guest Service Agent (Full-Time) •free parking •

    Signia by Hilton Atlanta • Atlanta, GA, US
    Full-time
    Discounted hotel stays for team members and family & friends.What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of...Show more
    Last updated: 1 day ago • Promoted
    German Speaking Customer Service Agent

    German Speaking Customer Service Agent

    VirtualVocations • Atlanta, Georgia, United States
    Full-time
    A company is looking for a Customer Service Agent (Germany speaking) to join their Community Success team.Key Responsibilities Deliver exceptional customer support to community members in German ...Show more
    Last updated: 3 days ago • Promoted
    Agent - Guest Service - Part Time

    Agent - Guest Service - Part Time

    Signia by Hilton Atlanta • Atlanta, GA, US
    Part-time
    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial pr...Show more
    Last updated: 3 days ago • Promoted
    Guest Service Agent

    Guest Service Agent

    Georgia Staffing • Marietta, GA, US
    Full-time
    Getting a job is just the beginning.Finding a place where you belong is what truly matters.Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomo...Show more
    Last updated: 3 days ago • Promoted