Non-Alcoholic Beverage Manager

Service & Non-Alcoholic Beverage Manager

Reports to : General Manager

Classification : Exempt

Schedule : On-site, including weekends and peak service periods

Position Summary

The Front of House Manager & Beverage Program Lead oversees daily operations while owning the development, execution, and quality standards of our non-alcoholic beverage program. This role blends classic floor management responsibilities with a deep focus on beverage innovation, consistency, and team training. The ideal candidate is hospitality-driven, highly organized, and experienced in building and maintaining a robust beverage program featuring specialty Japanese teas, specialty coffees, juices, tonics, smoothies, and wellness-focused drinks.

Key Responsibilities

Purpose of the Role

To ensure exceptional guest experience through attentive floor leadership and to elevate our beverage program through thoughtful creation, consistency, and operational excellence.

This role will continue to evolve and additional responsibilities may be assigned to support operational needs and the beverage program’s development.

Front of House & Floor Management

• Manage daily FOH operations, ensuring smooth, efficient service during all shifts.
• Lead and support the FOH team with a strong presence on the floor, modeling hospitality, pacing, and service standards.
• Resolve guest concerns promptly and professionally, always upholding brand tone and café values.
• Assist with hiring, onboarding, training, and ongoing coaching of FOH staff.
• Support scheduling needs, labor management, and communication with kitchen leadership.
• Maintain cleanliness, organization, and readiness of the dining room, service stations, and beverage bar.
• Uphold all safety, sanitation, and operational procedures according to company standards.

Beverage Program Management

Qualifications

Core Competencies