Remote Consumer Relations Agent

A company is looking for an Inbound Customer Service Agent - Consumer Relations (Remote).Key ResponsibilitiesResolve escalated customer service issues and advocate for customers with internal departmentsFollow up with customers via phone, email, or text to ensure satisfactory resolution of appliance-related concernsGather information and collaborate with stakeholders to effectively resolve consumer issuesRequired QualificationsHigh School Diploma or GEDMinimum of 1-year call center experienceMinimum of 2-years escalated customer service experienceModerate to advanced computer skills, including navigating multiple online applicationsPrevious experience working from home (preferred)