Knowledge Base Manager

A company is looking for a Manager, Knowledge Base.

Key Responsibilities

Lead and mentor a team of Knowledge Base Associates, ensuring professional development

Oversee the creation and improvement of help documentation based on customer feedback

Collaborate with cross-functional teams to prioritize and implement large-scale content initiatives

Required Qualifications

At least 3 years of experience in marketing communications or content creation, with 1 year in a leadership role

Extensive experience using relevant products and services

Background in small / local business marketing

Experience managing teams that produce help content

Proficiency with video editing and graphic design tools