Customer Support Specialist

PlanHub is the leading pre-construction SaaS platform and marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. Built with tradespeople in mind, PlanHub is designed around the user workflow to help boost productivity, maintain deadlines, increase revenue, and create relationships. Easily post projects or submit bids with anytime-anywhere collaboration for every commercial construction trade.

We are looking for a dynamic Customer Support Specialist to join our team based in West Palm Beach, FL.

Candidates must have strong technical skills, and the ability to learn product functionality in great detail. Candidates must be self-driven, eager to learn, flexible with evolving processes and ability to deliver the absolute highest quality of customer service. Additional responsibilities of office administrative support (10% of job duties).

What you will be doing :

• Managing inbound customer calls, emails and chats and adhere to defined SLA standards.
• Transfer inbound calls to appropriate personal (i.e. HR, Accounting, Marketing)
• Troubleshoot customer requests to validate and determine proper next steps
• Train customers on product functionality
• Facilitate and communicate known bugs with other team members
• Input, document and update support cases in CRM application and other internal applications
• Manage outbound customer follow-up activities for case closure
• Help grow and improve customer satisfaction scores
• Maintain inventory snacks and sodas, replenish and order, as needed.

On an as need basis(on-site team) :

What you will need to be successful :

What's in it for you :

The opportunity to join a dynamic team that landed on the Deloitte Technology Fast 500 list and Inc. 5000 in 2024. You can make an immediate impact as PlanHub moves to dominate the industry!

PlanHub Offers :

Applicants must be authorized to work for any employer within the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

PlanHub is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

PlanHub complies with all applicable laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, training, and development.