SVP, Claims

Senior Officer Complex Claims

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Senior officer position responsible for overall strategic direction and general management of the Complex Claims organization including Major Loss Unit, Construction Defect and Unsupported Excess. This person will have a significant role in overall corporate and claim organization strategy / policy formulation and execution.

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines :

• Partners with senior management to develop strategic and operational plans that have a substantial impact on the short-term success of claim losses in assigned claim organization and significant impact on the long-term success of the company.
• Ensures the achievement of continued profitability, growth objectives, and / or operational efficiencies for assigned claim organization.
• Develops and communicates strategic and operating plans and ensures performance objectives at all organization levels support those plans. Creates and maintains strategic clarity and links rewards to achievement of strategic goals.
• Leads, directs and has full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with corporate strategic direction.
• Drives continuous improvement through initiatives involving CNAs people, processes and technology.
• Develops and maintains appropriate metrics, reviews protocols, governance and control mechanisms. Benchmarks processes and results externally. Develops and maintains an organizational design in alignment with strategy and will produce outcomes including high claim-handling quality, stable ALAE and ULAE unit costs, low loss cost leakage and high customer satisfaction.
• Partners with underwriting, risk control and actuarial functions to ensure knowledge sharing on loss experience, trends, law changes, loss reserving, service issues, market challenges and new products.
• Communicates effectively with key stakeholders, senior executives, customers, board members, distributors, regulators, reinsurers and rating agencies.
• Act as an enterprise leader of CNA and Claim organization.
• Ensures compliance with all governance mandates within area of control.

May perform additional duties as assigned.

Reporting Relationship

Typically EVP and above

Skills, Knowledge & Abilities

Education & Experience