Patient Advocate

We are seeking a skilled Patient Advocate to join our team.

Key Responsibilities

Foster strong relationships with patients and internal stakeholders to resolve grievances and concerns in a timely and effective manner

Investigate complex complaints and implement corrective actions to prevent future issues

Develop strategies to improve patient satisfaction and compliance with regulatory standards

The ideal candidate will possess advanced patient advocacy skills, leadership abilities, and strong communication, negotiation, and conflict resolution skills. Analytical thinking and problem-solving capabilities are essential for this role.

Familiarity with healthcare data software tools, such as RL Datix, is a plus.

Requirements

Bachelor's Degree or 8 years of related experience

Minimum 5 years of customer service experience, preferably in patient experience, grievance management, or patient advocacy

Strong team management and interpersonal skills, excellent communication and negotiation abilities, and attention to detail and accuracy in documentation are required for this position.