Payment Processor (Loan Servicing)

Job Details

Job Location

Strongsville OH - Strongsville, OH

Position Type

Full Time

Job Category

Loan Servicing

Description

Ensuring consistent, timely completion of mortgage payment operations, the Payment Processor will be responsible for processing mortgage payments and payoffs, daily balancing and reconciliation, responding to internal and external payment-related inquiries, preparing and mailing notices to borrowers in relation to payments, and other general support duties as assigned.

At UHM, we understand diversity comes in many different forms. It's our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

DUTIES & RESPONSIBILITIES

• Processing of mortgage transactions in our servicing software through various methods of payment.
• Processing of loan payoffs in our servicing software and completion of necessary account closure procedures, including contacting title agencies, verification of wires, and issuing of refunds.
• Processing of payment reversals and NSF payments and coordinating with our Accounting department.
• Remit payments processed in-house to our bank using remote deposit scanning machine and software.
• Reconciliation of daily transactions and preparation and balancing of End of Day procedures.
• Responding to, researching, and resolving inquiries on our online payment processing helpdesk.
• Corresponding with our lockbox vendor on research of transactions, and process payment exceptions through their web portal.
• Prepare and mail notices and other correspondence in relation to payment operations.
• Address inquiries by phone and transfer calls as necessary.
• And additional responsibilities as assigned.

Qualifications

EDUCATION & EXPERIENCE

SKILLS REQUIRED

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.