IT HelpdeskUnited IT Solutions • Tampa, FL, United States

IT Helpdesk

United IT Solutions • Tampa, FL, United States

15 days ago

Job type

Full-time

Job description

Key Responsibilities :

Technical Support :

Respond to user inquiries via phone, email, or in-person.
Diagnose and resolve hardware, software, and network issues.
Guide users through step-by-step solutions.

Incident Management :

Record and track incidents and service requests using a ticketing system.

Prioritize and escalate issues as necessary to ensure timely resolution.

Follow up with users to ensure issue resolution and customer satisfaction.

Maintenance and Troubleshooting :

Perform routine maintenance on computer systems and networks.

Install, configure, and update software and hardware.

Maintain and troubleshoot printers, scanners, and other peripheral devices.

Documentation :

Create and maintain documentation of IT procedures, processes, and issue resolutions.

Develop user guides and training materials.

User Training :

Provide training and guidance to users on best practices and usage of IT systems and software.

Conduct onboarding sessions for new employees on IT policies and tools.

Collaboration :

Work closely with other IT team members to resolve complex issues.

Assist in the implementation of IT projects and initiatives

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It Helpdesk • Tampa, FL, United States

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