Rx Client Account Representative

Rx Returns Representative

With direct supervision from a manager, the Rx Returns Representative provides excellent customer service, completing tasks and Salesforce cases while maintaining the integrity of Inmar's major databases. The incumbent must exhibit initiative to evolve personally and within Inmar's organization. They will display self-control under stressful circumstances and collaborate effectively with their direct and indirect teams.

Primary Accountabilities :

• Maintain detailed, accurate files and records
• Act as Tier 2 Support for the Call Center callsIf the Call Center Specialist cannot answer a question, the call will be transferred to the Rx Returns Representative
• Receive and assess client / vendor needs via inbound emails and Salesforce cases
• Answer questions, overcome objections, and handle sensitive or uninformed callers
• Interact with multiple departments to gather critical data elements and information
• Work efficiently and accurately in an atmosphere of frequent interruption
• Prioritize and manage multiple tasks requiring extensive timely follow up and completion of all projects within the specified KPIs
• Adhere to prescribed routines and practices
• Proceed independently and carry out assignments to completion with minimal instruction
• Load store files accurately and within the specified clients' Service Level Agreement (SLA)
• Setup clients with access to Netlink, InvoiceLink, HRM
• Research client issues with a sense of urgency based on the client priority, resourcefulness and taking ownership of the issues until completion
• Complete all Salesforce cases assigned to you within the specified SLA
• For those Salesforce cases requiring Operations to research, create an OPS Research case in SF and monitor through completion. Close OPS Research cases as Operations resolves
• Work as a team in a POD structure (AM, Reporting Representative and Rx Returns Representative) structure to provide an enhanced the client experience
• Work the Hold Report weekly (mfg)
• Maintain membership tables for the client so that EDI is correct (mfg)
• Virtual key debit memos as assigned (mfg)

Additional Responsibilities :

Required Qualifications :

Physical Demands : The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Individual Competencies :

As an Inmar Associate, you :

Eligible associates have access to :

We also offer :

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.