Lobby Customer Service Representative

Job Description

Job Description

Position Summary :

The position of Receptionist is established to coordinate and direct lobby / phone traffic while providing prompt, professional and accurate assistance to members. Participate in the promotion of Credit Union products and services to existing and potential members. Maintain quality service standards set by the organization.

Minimum Qualifications (Education, Experience, Skills)

• High school diploma or equivalent.
• 1 year of customer service experience or SDCCU member facing work experience may be considered.
• Knowledge of member interviewing techniques, ability to identify and offer / refer products and services to meet members’ financial needs.
• Possess effective human relations and communication and organizational skills.
• Professional appearance and demeanor.

Essential Duties and Responsibilities

Other Duties & Responsibilities

Physical Demands and Work Environment

While performing the duties of this position, the employee is regularly required to talk and hear; to reach with hands and arms, use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to walk, stoop, kneel, crouch or crawl. The noise level in the work environment is usually moderate.

The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The noise level in the work environment is usually moderate.

Monday -Friday 8 : 00 am -5 : 00 pm

Saturday 8 : 00 am -5 : 00 pm Rotating

Sunday OFF

Full Time-40 hours a week