Customer Support Specialist

As a Customer Support Specialist, you will play a vital role in ensuring our customers receive outstanding service. You will handle inquiries and support customers from a remote setting. Your responsibilities will include :

• Responding to customer inquiries via phone, chat, and email with professionalism.
• Troubleshooting basic issues and providing effective solutions.
• Documenting interactions and updating customer accounts accurately.
• Providing quotes and processing orders efficiently.
• Researching leads and targeting accounts for new opportunities to drive sales.
• Learning our full suite of products and services to assist customers effectively.
• Collaborating closely with the warehouse to address any shipping issues.
• Working with the finance team to provide billing and necessary documentation.
• Engaging with customers across different time zones.
• Preparing compelling client quotes, proposals, and presentations.
• Maintaining high attention to detail and accuracy in all communications.
• Demonstrating the ability to multitask and meet deadlines.
• Providing prompt customer feedback and resolving issues as they arise.
• Submitting timely activity reports to track your performance.
• Exhibiting strong computer skills and familiarity with MS Windows.
• Utilizing dynamic project management and collaboration skills.
• Staying mindful of schedules and consistently delivering all projects on time.

Join us and be part of a team where your contributions make a difference. Duties and responsibilities may change depending on business needs. We look forward to seeing how you can help us grow!