Bilingual Patient Support Associate and Intake Coordinator

Patient Support Associate / Patient Intake Coordinator

The role of the Patient Support Associate / Patient Intake Coordinator (PSA / PIC) is to coordinate all aspects of patient fiscal responsibility to Fora Health Treatment and Recovery while providing high level customer service and support. The PSA / PIC treats each patient that walks into our facility with the same respect while seeking equitable solutions for patient insurance coverage. The PSA / PIC determines coverage and coverage needs by assisting with financial resources and other support to ensure our patients receive the quality care they need.

Essential Job Functions :

• Greets patients and all other visitors directly, routes visitors to correct location, checks patients in for appointments, notifies other staff and urinalysis vendor of patient arrival.
• Scan paperwork from community referrals and track reporting deadlines in spreadsheet and prepare report for site manager.
• Controls visitor passes, confidentiality procedures and, when appropriate, serves as the gatekeeper to limit access to the building, patients or staff.
• Answers phones, returns calls, schedules appointments, takes messages, when necessary, and handles printing, copying, scanning and faxing documents.
• Collects payments for services.
• Monitors lobby and lobby restroom key to ensure safety and tidiness for patients, visitors and staff.
• Supports intake process for outpatient and residential services by confirming the nature of the intake, explaining intake process, and working cooperatively with the patient intake team and admissions team to complete enrollment with patients.
• Prepares paperwork in EHR and assists patients in completing necessary documentation.
• Communicates with other departments regarding patient needs
• Assists patients with collection of urine drug screens as needed, depending on capacity.
• Work with Billing team to notify patients when payments are past due
• Performs opening and closing duties such as unlocking and locking lobby doors, tidying lobby, and checking bathrooms.
• Stays informed of program changes to provide updates to patients and community members.
• Responds to inquiries and questions about Fora Health services.
• Ensures forms and signage are current, legible and in full supply at front desk.
• Act as Hillsboro office representative on the organization's Health & Safety Committee.

Qualifications :

Working Conditions :