Hotel Front Desk/Guest Reception Team MemberLos Gatos Garden Inn • Los Gatos, CA, US

Hotel Front Desk / Guest Reception Team Member

Los Gatos Garden Inn • Los Gatos, CA, US

30+ days ago

Job type

Full-time

Part-time

Job description

Job Description

Benefits / Perks

Flexible Scheduling
Hotel Stay Discounts
Competitive Compensation

Job Summary

This position can be part-time to full-time.

We are seeking a positive, friendly, proactive Front Desk Clerk to provide exceptional service to our hotel guests. The Front Desk Clerk will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Clerk must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities :

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

This position can be part-time to full-time.

Qualifications :

Friendly and outgoing personality

Proficient in English; knowledge of Spanish is a plus

Strong communication skills

Strong organization skills

Computer literacy

Basic mathematic skills

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds and walk up a flight of stairs and walk about one city block back and forth to rooms if needed to assist guests.

Team player mindset

Familiarity with hospitality industry standards Is a plus

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Team Member • Los Gatos, CA, US