Customer Success Manager

A company is looking for a Customer Success Manager, Banking.

Key Responsibilities :

Establish reputation as a trusted partner through regular business reviews and demonstrating value to clients

Become a subject matter expert on clients' business objectives and achieve corporate objectives measured by client Net Promoter Score (NPS)

Organize and host onsite QBRs with client executives and present optimization recommendations to drive client success

Required Qualifications :

5+ years in a customer-facing role such as account management or sales

Experience within a highly regulated market (e.g., Fintech, Insurance, Retail) with knowledge of digital identity and authentication preferred

Strong project management and long-term account planning skills

Track record of building and maintaining successful client relationships

Experience in cybersecurity, fintech, or fast-growing startups is required