Lead / Product Manager - Consent & Preferences Capabilities

Lead Product Manager Consent & Preferences Capabilities

Become a part of our caring community and help us put health first. Humana is building a member-first marketing ecosystemand we're seeking a dynamic product leader to manage consent and preference capabilities across channels. In this role, you will be responsible for defining and delivering tools that ensure members have control over how and when they are contacted, while actively championing regulatory compliance, including TCPA requirements. This role plays a critical part in enabling respectful, personalized communications that reflect member preferences, support marketing strategy, and ensure regulatory compliance.

Key Responsibilities

Capability Ownership & Roadmap Development

• Define the product vision and roadmap for consent and preference management tools, aligning with member-first values and regulatory standards.
• Lead collaborative efforts across Digital, CRM, journey orchestration, and data platform teams to ensure seamless integration and operational excellence.
• Define backend requirements for capturing and governing consent and preference data to support marketing communication needs.
• Partner with the digital team to evolve the preference center experience, ensuring it supports campaign categorization, channel-of-choice, and member control.
• Collaborate with CRM teams to enhance call center capabilities for capturing consent and preferences in alignment with marketing and compliance needs.

Data Integration & Channel Orchestration

Regulatory Compliance & Risk Mitigation

AI Enablement & Innovation

Culture & Collaboration

Impact

This role directly enables Humana to deliver respectful, compliant, and personalized communications, strengthening member trust and engagement while ensuring adherence to TCPA and other regulatory requirements.

Use your skills to make an impact

Required Qualifications

Preferred Qualifications

Travel : While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours : 40

Pay Range : $126,300 - $173,700 per year. This job is eligible for a bonus incentive plan.

Description of Benefits : Humana, Inc. and its affiliated subsidiaries offers competitive benefits that support whole-person well-being. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off, disability, life insurance and many other opportunities.

Application Deadline : 10-22-2025

About Humana Inc. : Humana Inc. is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health.

Equal Opportunity Employer : It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion.