Program Administrator

Job Description

Job Description

Program Administrator / Business Analyst

Department : Customer Success / VOE / VOC

Work Model : REMOTE

• Candidate must be willing to work in Pacific Time (PST) work hours

Client Office Location : Reno, NV

Duration : 12-month contract (potential extension based on performance)

About Our Client

We are a FinTech company that specializes in creating tax and accounting software for both small and enterprise businesses. We have been consistently ranked within Fortune 500 and have won numerous best employer awards! Come join a culture of innovation and creativity in the financial software sector.

Job Description

Our client is on a mission to power prosperity around the world. We're looking for a passionate and data-driven Business Analyst to join us on a 12-month contract. This is a unique opportunity to stand up and influence a major initiative within the Client Expert Network. In this new role, you will dive deep into feedback from our front-line experts and partners to uncover key insights that will directly shape our retention strategies. If you are driven by the "why" behind the data and want to make a tangible impact on our employee and partner experience, this is the role for you.

Duties and Responsibilities

Analyze Feedback :

Leverage existing feedback surveys and data sources to identify trends, pain points, and key drivers related to employee and partner retention.

Generate Insights : Go beyond the data to develop actionable insights. As needed, you will stand up new surveys or facilitate focus groups to explore your findings further.

Communicate Findings : Create and deliver compelling bi-weekly reports and executive-level presentations using Google Slides and Docs to share your insights with stakeholders across Customer Success (ICS).

Develop Mechanisms : Design and implement a robust, scalable mechanism to cascade findings throughout the organization, ensuring insights lead to action.

Collaborate Across Teams : Partner closely with the Head of Expert Feedback Programs and various teams to ensure your recommendations are understood and can be implemented effectively.

What We're Looking For

Experience :

3+ years of experience in a role focused on analyzing qualitative and quantitative data, specifically from employee or customer feedback.

Analytical Skills : A strong analytical mindset with the ability to connect disparate data points to form a cohesive narrative and actionable recommendations.

Tech Savvy : High proficiency in Google Workspace (Sheets, Docs, and Slides) is a must. Experience with SQL and Python for data analysis is a strong plus.

Communication Pro : Excellent written and verbal communication skills, with a proven ability to present complex information clearly and concisely to both technical and non-technical audiences.

Self-Starter : A highly motivated and independent worker who can thrive in a fully remote environment and manage projects from inception to completion.

Availability : Ability to work on a Pacific Time (PT) schedule.

Apply Now!

Retention Strategy | Data Analysis | Feedback Analysis | Actionable Insights | Qualitative & Quantitative Data | Program Mechanism | Expert Network | Google Workspace | Executive Presentation | Business Analyst | White Papers