Front of House Manager - Hospitality
TopgolfSpring, TX, US3 hours ago
Job type
- Full-time
Job descriptionPrior experience in a hospitality or guest service role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to work in a fast-paced environment and adapt to changing demands. Attention to detail and a commitment to delivering outstanding guest service. Knowledge of safety regulations and protocols. Experience with point-of-sale (POS) systems is a plus.
Hospitality Manager
The Hospitality Manager is responsible for ensuring exceptional guest experiences in our venues. This role involves leading a team of bay hosts / servers, overseeing venue operations, and maintaining high service standards to enhance the overall guest experience.
Base Salary range : $55,000-62,000 a year, plus competitive bonus structure, full benefits, PTO, and 401K.
Job Responsibilities
- Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
- Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
- Monitor and maintain appropriate inventory levels for supplies and equipment.
- Collaborate with other departments to coordinate guest reservations and bay assignments.
- Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
- Implement and enforce company policies and procedures to uphold service standards.
- Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
- Continuously improve the guest experience through innovative ideas and process enhancements.
Critical Skills & Experience Requirements
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Front Of House Manager • Spring, TX, US