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Sales Coordinator/Front Desk Agent
Sales Coordinator/Front Desk AgentAtira Hotels • Elmhurst, IL, US
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Sales Coordinator / Front Desk Agent

Sales Coordinator / Front Desk Agent

Atira Hotels • Elmhurst, IL, US
18 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Overview :

Courtyard by Marriott Elmhurst is seeking a friendly, organized, motivated individual to join our team as a Sales Coordinator / Front Desk Agent. This role blends administrative support for our sales department with hands-on guest service at the front desk. It’s a great opportunity for someone who enjoys both relationship-building and operational work in a fast-paced hotel setting.

Location : Courtyard by Marriott Elmhurst, 370 IL-83, Elmhurst, IL 60126

Typical Shift Hours & Schedule + Additional Information (i.e. Necessary Experience, Skills, Programs, Req Access etc.)

See Below :

Job Title : Full-Time Sales Coordinator / Front Desk Agent

________________________________________

Key Responsibilities

Sales Coordinator :

  • Provide administrative and customer service support to the Sales team.
  • Assist with data entry, reports, and maintenance of sales files and spreadsheets.
  • Input group rooming lists, create group master accounts, manage routing instructions, and monitor cut-off dates.
  • Prepare and distribute group resumes, Banquet Event Orders (BEOs), and customized promotional materials.
  • Handle inquiries from potential clients by phone, email, or in person.
  • Support internet research, prospecting, and social media efforts related to sales activities.
  • Process commission requests and assist with business travel reservations.
  • Help ensure the department stays organized and on track to meet goals.

Front Desk Operations :

  • Welcome and assist guests with check-in and check-out efficiently and courteously.
  • Manage reservations received via phone, email, and online channels, ensuring accuracy in rates, dates, and billing.
  • Handle guest inquiries, requests, and issues promptly to ensure a positive experience.
  • Process payments, post charges, and manage credit authorizations or holds.
  • Maintain reservation files and room availability records.
  • Communicate effectively with other departments to support guest needs and operational flow.
  • Uphold Marriott brand standards and always safeguard guest information.

    • Benefits

  • Accident, critical medical supplement insurance
  • Dental Insurance
  • Employee assistance program
  • Employee hotel room discount
  • Health insurance
  • Health savings account
  • Holiday pay
  • Life insurance
  • Long-term disability
  • Paid time off
  • Paid training
  • Professional development assistance
  • Vision insurance

    • ________________________________________

    Qualifications

  • High school diploma or equivalent required.
  • Previous customer service or hospitality experience required; hotel or sales experience preferred.
  • Strong written and verbal communication skills with excellent attention to detail.
  • Proficient in Microsoft Office; experience with hotel reservation systems is a plus.
  • Ability to multitask, stay organized, and meet deadlines.
  • Professional, friendly, and team-oriented attitude.
  • Flexibility to work a variety of shifts, including some evenings and weekends.
  • A positive attitude and genuine interest in hospitality and sales.

    • ________________________________________

    Schedule : Full-time, flexible schedule including weekends and holidays as needed.

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