Billing Analyst

Job Description

This position will report to the OTC Manager Financial Analytics. In this role you will be responsible for ensuring that proper billing procedures are effectively enforced. We are looking for a meticulous individual who will take full ownership of the billing process. The successful candidate will have experience working in a shared services environment with third-party service providers who support the Billing, Invoicing and Master Data processes. The position will support multiple plant sites and ensure timely communication with sales and operations on the status of unbilled transactions. They will also partner with Accounts Receivable, Accounts Payable, Customer Service, Sales, and the third-party service provider to drive the resolution of incomplete or incorrect billing for pricing issues, credit - debit adjustments and other actions as required. The candidate should display a positive and initiative-taking attitude, possess strong organizational skills, demonstrate an ability to prioritize, and multitask and be a strong communicator, and always provide best in class internal and external customer service. This position will be in the Sandy Springs, Georgia office.

Responsibilities :

• Ensure all customer billing is accurate and processed in a timely manner.
• Resolve billing delays and billing corrections.
• Investigating root cause billing issues and coordinate with proper stakeholders to propose and implement solutions.
• Monitor third-party service provider uploads into customer invoicing portals and resolves issues on failed items.
• Assist in gathering documents related to billing data (PODs, POs, Invoice copies, etc.) and route to proper owners of the information when unavailable.
• Demonstrate a positive working relationship within the Billing and Accounts Receivable team, as well as other departments, to accomplish the goals and objectives of the company.
• Provide excellent customer experience regarding billing & corrections issues.
• Demonstrate sound judgment that is within authority when working on client accounts.
• Meet defined individual and department goals and key performance indicators.
• Other duties as assigned.

Requirements :

About Us

Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?

Mauser Packaging Solutions is that company.

Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.

At Mauser Packaging Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better-and help them be better stewards of the environment.

Whether you're a seasoned professional-or just beginning your career-there's a place where you can help make a difference at Mauser Packaging Solutions. Join us!

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.