PATIENT ACCESS SERVICE REP, FH - IMAGING ASSISTANTS

Patient Access Service Representative

In this role, you'll provide coverage across four imaging desks and six imaging modalities, assisting during high-volume times, providing lunch and dinner relief, and helping patients navigate to their next area of care.

We're looking for a team-oriented professional who thrives in a fast-paced environment, enjoys variety in their day, and takes pride in delivering compassionate, patient-centered service.

Key Highlights :

• Cross-train across multiple imaging desks and modalities
• Provide critical support during peak hours and staff breaks
• Assist patients with check-ins and transitions between imaging areas
• Collaborate with a supportive and dynamic team

If you're passionate about teamwork, flexibility, and making a difference in every patient's experience, we encourage you to apply!

Location : US : WI : MILWAUKEE at our FROEDTERT HOSPITAL facility. This job is ON-SITE. FTE : 1.000000 Standard Hours : 40.00 Shift : Shift 2 Shift Details : 11 : 00 am - 7 : 30 pm, Monday - Friday, Call

Job Summary : The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house" / patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

Experience Description : A minimum of one year of experience as a receptionist / assistant or work in a customer service field is required. Previous experience in a healthcare setting preferred but not necessary.

Education Description : High School diploma or equivalent is preferred.

Special Skills Description : Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and EpicCare is preferred.

Perks & Benefits at Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following : Paid time off Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available