PATIENT ACCESS SERVICE REP, FH - IMAGING ASSISTANTS

Patient Access Service Representative

Be part of a dedicated team that plays a vital role in supporting the patient experience within Imaging Services. In this position, you'll work across six imaging modalities, assisting patients as they prepare for their exams, becoming certified to provide oral contrast, and helping them navigate to their next area of care. We're seeking a team-oriented professional who thrives in a fast-paced environment, enjoys variety in their day, and takes pride in delivering compassionate, patient-centered service.

Key Highlights :

• Cross-train across multiple imaging desks and modalities
• Assist patients with check-in, preparation, and transitions between imaging areas
• Collaborate with a supportive and dynamic team

Location : US : WI : MILWAUKEE at our FROEDTERT HOSPITAL facility. This job is ON-SITE.

FTE : 0.875000

Standard Hours : 35.00

Shift : Shift 2

Shift Details : Monday - Friday, 1 : 45 pm - 9 : 15 pm, rotating call every 10th weekend from 6 : 30 am - 4pm.

Job Summary :

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house" / patient facing needs. Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience. Provides outstanding customer service both in person and on the phone.

Experience Description :

A minimum of one year of experience as a receptionist / assistant or work in a customer service field is required. Previous experience in a healthcare setting preferred but not necessary.

Education Description :

High School diploma or equivalent is preferred.

Special Skills Description :

Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and EpicCare is preferred.

Perks & Benefits at Froedtert Health :

Froedtert Health offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following :

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us. We will attempt to fulfill all reasonable accommodation requests.