Ambulatory Template Manager, LCMG

Ambulatory Template Manager

The Ambulatory Template Manager collaborates with department / medical group and division leadership, staff and providers, ambulatory leadership, Centralized Access Center leadership, Digital Health, and IM to proactively identify and provide guidance and best practice solutions for template management with the goal of improving patient access and supporting adherence to ambulatory template standards. This role ensures patient-centric access to ambulatory services is delivered smoothly, efficiently, and timely, while supporting a positive patient, staff, and provider experience. Creates and maintains a goal-oriented climate of cross-team collaboration for effective problem-solving, conflict resolution, support for organizational values and standard work.

Essential Job Functions :

• Direct division leadership and template managers teams to develop, enhance and maintain ambulatory scheduling templates according to institutional guidelines and standards as set by the multi-disciplinary ambulatory leadership team.
• Produce and run training and education offered centrally to all scheduling teams, offers specific guidance and support to division leadership and scheduling teams to optimize scheduling and decision trees for their respective clinics.
• Works collaboratively with department / medical group and division leadership, ambulatory leadership, Centralized Access Center, and IM to ensure effective template design.
• Conducts periodic specialty-wide template reviews with department / medical group leaders to support efforts to minimize barriers to access and meet patient demand.
• Accountable for the monitoring and management of template health dashboards including report out to medical group and hospital leadership.
• Provides leadership and coordination of integration support team(s) to proactively understand and mitigate downstream impacts on scheduling template and patient access-related changes.
• Advises medical group / department and ambulatory leadership to best practices and recommends solutions to drive alignment between technical and operational efficiency.
• Monitors applicable industry trends, novel, and emerging solutions to drive continuous improvement opportunities for template management and decision trees.
• Evaluates the impact of access-related initiatives on provider, staff, and patient / family experience and recommends enhancements as appropriate.
• Other duties as assigned.

Knowledge, Skills, and Abilities :

Pay Range : $83,200.00-$137,280.00

Salary at Lurie Children's is committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Benefit Statement :

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes : Medical, dental and vision insurance; Employer paid group term life and disability; Employer contribution toward Health Savings Account; Flexible Spending Accounts; Paid Time Off (PTO), Paid Holidays and Paid Parental Leave; 403(b) with a 5% employer match; Various voluntary benefits including Supplemental Life, AD&D and Disability, Critical Illness, Accident and Hospital Indemnity coverage, Tuition assistance, Student loan servicing and support, Adoption benefits, Backup Childcare and Eldercare, Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members; Discount on services at Lurie Children's facilities; Discount purchasing program.

There's a Place for You with Us :

At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.