Purpose/Summary
Join the Financial Aid team to learn how to better navigate your own financial plan, then share your knowledge with your fellow Cityhawks. Not to mention, you'll be in earshot of new scholarship opportunities!
The financial aid department at CCD is here to support students navigating federal financial aid processes. We assist students with completing their requirements to receive a financial aid offer to provide relief with the cost of tuition and fees. Not only do we assist students in setting up their aid, but we are in the unique position to educate and empower students navigating the complex processes that come with receiving it. We have the opportunity to make positive impacts on the current student experience as well as aid in strategic long term financial decisions. Paying for college can be very stressful, so we're here to provide our expertise and understanding to collaborate with students to find a plan they're confident and comfortable with.
Duties and Responsibilities
supports most largely with customer service
.- Provide a warm, friendly greeting at our front counter to assist students and their support team with financial aid questions. This includes using the knowledge you'll gain through training to identify needs they may not even be aware of
.- Review submitted documents in-person & via email for accuracy
- Assist with student inquiries via email and phone
- Connect students to resources that may fall out of the financial aid realm
- Collaborate with full-time staff to support department events, such as job fairs, FAFSA completion, scholarship drives, etc
.- Ensure smooth front counter operations. For example, replenishing financial aid forms (copies), updating quick reference booklet, as needed, etc.
- Call campaigns to students to encourage file completion-
Using Banner and Excel for reports and data collection
Qualifications
We are seeking applicants who either already have a strong grasp on, or are receptive to honing the skills below:
- Detail Oriented- Critical thinker
- Solution oriented
- Positive, outgoing and helpful attitude
- Growth mindset
- Excellent communication skills (listening, verbal and written)
- Experience with Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
- Self-motivated with strong initiative
- Reliable
Supplemental Information
Our office prides itself on being a platform for professional growth for our work-study students. We have had several individuals who started as work-studies transition into full-time positions with our office. Even if financial aid isn't, or doesn't become your passion you'll gain highly transferable skills working for us
.- Mentor ship regarding how to be a courteous employee and teammate
- How to gather, interpret and apply federal rules and regulations
- Professional communication, both verbally and written
- Experience working with an extremely diverse population to meet their individual needs
Financial Aid Customer Support Guide Work study • Denver, CO, US
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