Senior Director, Global Resource Management

Senior Director, Global Resource Management

Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas : Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

Our Senior Director, Resource Management, will be an integral part of our business at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based in our Columbus, OH office OR our Charlottesville, VA office.

The Opportunity

The Senior Director, Global Resource Management plays a critical leadership role within the Professional Services organization, driving the planning, allocation, and optimization of our global delivery workforce across all client engagements. Reporting to the Global SVP, Service Delivery & Operations, this leader serves as the connective tissue between Delivery, Commercial, Talent Acquisition, and Finance, ensuring that resource planning and new hire allocation align with client demand, revenue goals, and delivery capacity.

This role oversees a global team of Resource Managers and is accountable for ensuring optimal utilization, balanced workloads, and scalable processes that support growth, profitability, and exceptional client outcomes.

Responsibilities

Global Resource Strategy & Leadership

• Lead the global Resource Management function, managing regional Resource Managers across all delivery hubs.
• Define and execute the global resource planning strategy that aligns talent supply with client demand and commercial forecasts.
• Partner closely with Delivery and Business Development leadership to plan staffing for new client projects, expansion deals, and renewals.
• Serve as the strategic bridge between Delivery, Talent Acquisition, and Finance to ensure hiring priorities align with projected project needs and billability targets.

Workforce Planning & Talent Alignment

Utilization, Billability & Profitability

Operational Governance & Systems

Stakeholder Collaboration & Influence

Competencies

Bonus Points

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits :

Annual Performance Bonus

This position is eligible for an annual performance bonus based on personal, division / business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances. Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible) : $168,000 - $210,000 USD