Talent.com
Chief Housing Operations Officer

Chief Housing Operations Officer

Government JobsOakland, CA, US
17 days ago
Job type
  • Full-time
Job description

Chief Housing Operations Officer

Under the direction of the Executive Director, the Chief Housing Operations Officer is the lead leading, planning, managing, organizing, and directing the day-to-day operations, services, and housing programs of the Oakland Housing Authority. The Chief Housing Operations Officer is expected to perform administrative, managerial and technical functions associated with overseeing the activities of the day-to-day management of the operations for specified program areas. This position is responsible for establishing, implementing, and monitoring residential housing and property management policies and procedures to be followed by staff assigned to housing operations, capital improvements and asset management functions of residential units owned and managed by the Oakland Housing Authority and designated affiliates. This position will also oversee the procurement and contract management of contractors who assist with property operations and property improvements. As a member of the OHA Leadership Team, this position will support and participate in the planning, development and promotion of the OHA mission and vision and coordinate housing operations and relevant activities with local, state, and federal government agencies. In addition, this position will coordinate OHA policies, programs and strategic initiatives with other OHA Departments. This position may act as the Executive Director in his / her absence.

Essential functions include :

  • Lead, manage, supervise, and direct the program, operations, financial and personnel functions for : Property Operations including Public Housing, contract managed and Moving to Work housing programs; and residential capital improvements and property rehabilitation for assigned OHA owned and / or contract managed units; and
  • Provide operational direction and leadership to establish and maintain a culture of collaboration, achievement, accountability and outcome focus, to optimize service delivery results; and
  • In conjunction with all OHA leadership, strategize and create / update policies to ensure effective program outcomes; coordinate and implement housing programs for successful delivery of services as well as housing stability for residents; synchronize lease up strategies and building improvements; establish and champion inter / intra-departmental teamwork to showcase seamless results; establish performance indicators and systems to monitor and track program outcomes for timeliness, effectiveness, efficiency and compliance with fiscal, local, state and federal requirements; and
  • Support and assist the Executive Director (ED) in advancing the implementation and development of goals, objectives, policies and priorities for the Authority's programs; and
  • Consult with and advise the Executive Director and leadership as well as other key members of the leadership team on strategies, planning, budgeting, business priorities, and policy matters; and
  • Represents the Authority and makes public presentations to resident, community and neighborhood groups etc. upon request; and
  • Reviews, revises, and implements departmental and operations procedures work methods. Sets objectives for the staff consistent with regulatory and Board promulgated requirements and monitors results for adherence to desired goals; and
  • Design and implement community and organizational programs to improve and promote community safety and wellness; and
  • Assist in developing, communicating, and disseminating the Authority's strategy / mission / culture vision from the leadership to the staff level; and
  • Maintain continuous lines of communication, keeping the Executive Director informed of all critical issues involving the organization, community, programs and initiatives; and
  • Maintain awareness of relevant issues, policy obligations, insights, challenges, industry trends, practices and opportunities in order to identify, pursue, recommend and deliver innovative solutions to optimize outcomes and contribute to best practice in line with organizational and government priorities.

Minimum qualifications include :

  • Bachelor's degree in Business, Political Science, Finance, Urban Planning, Economics, Public Administration or a related field is required.
  • Ten (10) years industry experience with five (5) years at an executive or senior leadership level in a housing, community development, real estate or related industry.
  • Must possess a valid California License and have and maintain an insurable driving record.
  • Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and / or Spanish are a plus.
  • Equivalent combinations of education, training and experience will be considered.

    • Knowledge and abilities include :

  • Knowledge of HUD rules and regulations, including significant experience in the management of public housing and capital fund programs.
  • Other HUD programs such as Section 8 programs, and resident and community services programs as well as real estate development.
  • Affordable housing, systems planning, community development, public sector regulations and private sector property management practices.
  • Ability to exhibit positive, courteous, and conscientious behavior with all internal / external clients.
  • Demonstrate a high level of professionalism.
  • Establish and maintain effective working relationships with internal and external customers, clients, and constituents including : state and federal agencies and community partners and stakeholders.
  • Communicate with a variety of audiences and provide excellent customer service.
  • Demonstrate sound reasoning and critical thinking by making decisions in line with established Agency expectations.
  • Perform work in a reliable manner that is both accurate and timely.
  • Uphold a strict level of confidentiality; analyze situations in order to identify problems and offer possible solutions.
  • Balance team and individual responsibilities.
  • Exhibit objectivity and openness to others' views; give and welcome feedback.
  • Contribute to building a positive team spirit; place success of team above self-interests.
  • Support agency's mission and values; sets high standards of performance.
  • Aggressively pursue goals and work diligently to achieve them.
  • Convey a sense of urgency and bring issues to closure.
  • Demonstrate strong organizational, project management, and problem-solving skills.
  • Demonstrate knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority.
  • Use appropriate judgment & decision making; work independently.
  • Direct and provide oversight of core housing operations; assimilate and synthesize information rapidly, and manage multiple projects successfully.
  • Identify the best strategies for improving overall efficiency within management areas and across-departmental areas to implement goals and projects.
  • Make sound decisions on resource allocations to ensure the financial integrity and viability of the agency's budget; establish positive cross-departmental processes, and positive relationships within the agency, the community and among external partners.
  • Supervise, train and evaluate staff to ensure a high level of work performance and productivity.
  • Increases the efficiency and responsiveness of operations, and improve core operational processes.
  • Develop and modify procedures as appropriate.
  • Develop and nurture a strong team approach to workload and accomplishment.
  • Set realistic operational short and long-term goals.
  • Ensure the delivery of quality customer service to residents, other clients and the community at large.
    • Create a job alert for this search

    Officer Officer • Oakland, CA, US