Customer Care Agent

Overview

Above Lending is a next-generation financial services company. We provide simple and transparent products aimed at helping our clients achieve their personal finance goals. With competitive rates and personalized support, our mission is to simplify the lending process and help borrowers attain financial well-being. We are committed to making credit more affordable and accessible.

Above Lending is seeking a dedicated and experienced Customer Care Agent to join our team. As a Customer Care Agent, you will play a crucial role in ensuring our customers receive exceptional service and support regarding their accounts and loan products. You will be responsible for assisting customers with payments, navigating their accounts, and facilitating any necessary account changes. This position requires effective communication skills, critical thinking abilities, and a strong focus on customer satisfaction.

This is a full-time position, working hybrid based out of our office in downtown Chicago, IL. We are actively seeking candidates that can work from 10 : 00am - 7 : 00pm CT.

Responsibilities

• Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
• Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
• Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
• Multitask efficiently and adapt to changing priorities in a fast-paced environment.
• Perform data entry tasks accurately and efficiently to update customer information and account details.
• Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.
• Manage time effectively to meet service level agreements and maintain high-quality customer support.
• Collaborate with team members and other departments to resolve complex customer issues and improve processes.
• Drive company goals and objectives in every customer interaction.

Qualifications

Compensation & Benefits

$18 - $22 an hour

In addition to base compensation, this position qualifies for performance bonuses. Agents have a potential to earn a monthly bonus based on qualifying metrics, subject to the terms outlined in the company's commission plan. The compensation range is based on the level outlined in the job posting, and compensation decisions are dependent on each applicant's experience, skills and abilities.

Application & Equity

If you possess the required skills and experience and are passionate about delivering excellent customer service, we encourage you to apply for the Customer Care Agent position at Above Lending. Join our team and be a part of providing outstanding support to our valued customers. Apply now!

Join our dynamic team and contribute to Above Lending's success as we continue to provide innovative lending solutions to our customers.

Compliance & Policies

Under the California Consumer Privacy Act (CCPA), Above Lending informs California residents who are job applicants, contractors or prospective employees about the categories of personal information collected and the purposes for which it will be used. Please see our website for the full CCPA statement and our Privacy Policy.

Equal Opportunity Employer

Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to third parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.

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