CARE COORDINATOR HOURLY

Job Description

Job Description

South Bend Orthopaedics has an immediate job opening for a full-time Care Coordinator!

Job Summary

Responsible for scheduling of injections / test screening for ordered tests, MRI scans and minor procedures.

Essential Functions

• Responsible for customer service, accurate data entry and assisting with patient needs.
• Must comply with HIPAA confidentiality standards when accessing or communicating patient information.
• Greets patients and visitors in a polite, prompt, and helpful manner.
• Schedules tests’ appointments for patients; follows set protocols and asks MRI screening questions.
• Schedules follow-ups, test result appointments, etc.
• Answers questions from patients regarding tests to positively impact the care experience.
• Keeps good communication with all staff members.
• Maintains clean and orderly work area.
• Other duties as assigned by supervisor.

Skills and Abilities

Ability to communicate clearly in person and on the phone to establish & maintain cooperative relationships with patients, families, physicians, staff.

Ability to organize and prioritize tasks effectively.

Navigate and comprehension of computer software systems in office setting, prefer 50wpm.

Typing skill with professional data entry skills including grammar, spelling, and punctuation.

Must be able to work alone and part of a team.

Physical / Mental Demands

Work requires hand dexterity using office machines such as keyboards, calculators, phones, and faxes.

Stooping and bending to reach files and supplies, mobility to complete errands.

Sitting for up to 8 or more hours per day while doing computer input and responding to phone call questions.

Must be able to work in front a computer and monitor for long periods.

Requires use of computer equipment, fax, calculators, printers, and any other equipment found in an office setting.

Ability to sit, walk, stand, use hands and fingers, reach with hands and arms to move files or office supplies.

Ability to move office items like rims of paper, laptops, office supplies, etc.

Ability to lift, push or pick up to 40 pounds.

Able to mobilize to all SBO locations when needed.

Environmental Working Conditions

Office setting environment. Medium level of exposure to communicable illnesses like the flu.

Work requiring moderate speed and high degree of accuracy.

Manual dexterity using computer keyboard, calculator, fax and copy machine and any other equipment used in an office setting.

Standard Qualifications

Education : Medical background in scheduling is preferred

Experience : Minimum of one-year experience in medical practice setting, preferably in a health care setting. Knowledge of medical terminology and experience with medical software / office equipment desirable.

Computer and typing skills with a high degree of accuracy.

Experience with medical terminology is preferred.

Job Type : Full-time

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Medical specialties :

Orthopedics

Schedule :

Monday to Friday

Experience :

Customer service : 1 year (Preferred)

Medical terminology : 1 year (Preferred)

Medical scheduling : 1 year (Preferred)

Work Location : In person