Deployment & Maintenance Technician

As a Deployment & Maintenance Technician at Tutor Intelligence, you’ll play a critical role in supporting, maintaining, and upgrading our fleet of palletizing robots at customer sites nationwide. This role is hands-on, customer-facing, and travel-heavy — you’ll be the technical expert trusted to keep advanced robotic systems running smoothly while representing Tutor’s commitment to quality and reliability.

Key Responsibilities

• Perform installation, commissioning, upgrades, and preventative maintenance of robotic palletizing systems.
• Troubleshoot mechanical, electrical, and pneumatic issues with precision and professionalism.
• Execute SOPs and follow detailed work instructions for hardware swaps, inspections, and system calibrations.
• Follow established Maintenance SOPs to ensure consistency, safety, and quality in field service work.
• Document field work, including service logs, parts usage, and escalation notes, ensuring accurate reporting.
• Train and coach customer operators and Technician I staff on proper robot handling and maintenance practices.
• Partner with internal engineering and manufacturing teams to identify root causes and implement improvements.
• Support depot-level rebuilds and retrofits as needed between customer deployments.

Travel Requirement

Qualifications

Preferred Experience

What Success Looks Like