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eCommerce Fulfillment Specialist

eCommerce Fulfillment Specialist

Umarex USAFort Smith, AR, US
4 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

DUTIES AND RESPONSIBILITIES :

  • Ensure consumer orders are fulfilled in a timely manner

Retrieve and process orders daily from all e-commerce sites at the beginning of the shift and throughout the day

Validate orders for Restrictions and Fraud

  • Allocate and print Pick Lists
  • Deliver Pick List to Shipping
  • Cancel suspected fraud orders, make notes in CRM
  • Review Nightly Log of declined credit card payments with Shipping Department to return shipments

    • Forward to service to contact customer for valid payment

  • Resend shipment if payment is received
  • If fraud, complete a return credit for the product, flag the customer, make notes in CRM
  • If fraud or nonpayment, cancel order on website, make notes in CRM
  • Regularly check websites for outstanding orders that need to be processed
  • Check unshipped orders to ensure the invoice processes
  • Reconcile any chargebacks with Accounts Receivable and enter credits
  • Enter notes on orders in the CRM or ERP where and when applicable
  • Regular review of specials and discounts on websites with marketing teams
  • Collaborate with e-commerce teams to improve overall e-commerce operations

    • Proofing of websites

  • End-user interface troubleshooting
  • Report issues to front-end programmers
  • Website data entry
  • Daily review of consumer review platforms (ie : Trustpilot, Google reviews), respond, communicate, and elevate when applicable
  • Other duties as assigned

    • QUALIFICATIONS AND REQUIREMENTS :

  • Experience in web-based customer service preferred
  • Highly organized with excellent prioritization skills and attention to detail
  • Technologically savvy-able to leverage computer software and cloud-based applications to more effectively complete tasks
  • Proficient in Microsoft Office Products
  • A plus if has experience with a customer relationship management (CRM) platform

    • Employment with Umarex USA is contingent upon the successful completion of a background check and pre-employment drug screening.

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    Fulfillment Specialist • Fort Smith, AR, US