Assistant ManagerPotomac Family Dining Group • Colonial Heights, Virginia, United States, 23834

Assistant Manager

Potomac Family Dining Group • Colonial Heights, Virginia, United States, 23834

30+ days ago

Job type

Full-time

Job description

POSITION SUMMARY : This position is under the direct supervision of the General Manager and / or Assistant General Manager and provides restaurant supervision in accordance with established company standards.

ESSENTIAL DUTIES AND TASKS :

Assists in managing Restaurant Environment during scheduled shifts with limited decision making authority

Ensures prompt, friendly service according to company guidelines

Ensures the immediate response and correction of all verbal guest complaints

Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues

Assists in maintaining adequate inventory levels

Ensures product preparation and presentation uncompromisingly meeting company standards

Maintains and enforces effective safety and security programs according to company policy and government standards

Promotes and supervises restaurant organization, cleanliness and sanitation

Assists in executing all incentive contests and educates associates on promotions and new menu offerings

Assists in managing Team Leads and Team Member performance (front and back of house) during a shift

Assists in maintaining Team Member and administrative functions as related to a supervisory shift role

Responsible for all opening and closing procedures of the restaurant during assigned shifts

Assists in managing standards and commitment to quality during a shift

Assists in managing daily and weekly reports applicable to a shift

Fosters teamwork by leading by example with exhibiting commitment to restaurant and organizational goals

Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image

Development of Team Leads, and Team Members for growth within the company during a shift

Performs other related duties as required and assigned

EQUIPMENT / COMPUTER SKILLS :

Computers

Phones

Scanners

Photocopiers

filing cabinets

fax machines

Microsoft Suite

Applebee’s systems and software

LIMITED SUPERVISORY RESPONSIBILITY : Back of House and Front of House Team Leads and Team Members

MINIMUM QUALIFICATIONS :

High School Degree or equivalent education and / or experience;

One to Two (1-2) years of guest service experience;

One to Two (1-2) years of prior supervisory experience, preferably in a casual dining setting

Positive attitude and the ability to handle highly difficult guest interactions;

21+ years old

ServSafe Alcohol and Food Certification a plus

Reading, writing, basic math and verbal communication skills in English is required

Bi-lingual experience a plus

Ability to pass company background check

Reliable transportation and government issued driver’s license required

Ability to work 40 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays

KEY COMPENTENCIES :

Passion for hospitality

Highly trustworthy

Organized

Detail oriented

Demonstrates care and concern

Developer of others

Goal orientated

PHYSICAL DEMANDS :

Mobility required during the entire shift

Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length

Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over

Must be able to speak clearly and listen attentively to guests and other employees

Travel : Estimated amount of travel is negligible

WORKING CONDITIONS : Subject to wet floors; loud noises; fast-paced; outdoor conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Assistant Manager • Colonial Heights, Virginia, United States, 23834

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