Office Assistant - Veterans Affairs

Job Summary

Under the direction of the Veterans Affairs Manager, provides general clerical support to the Veterans Affairs (VA) Office and the VA Committee, including filing, receiving telephone calls, greeting visitors, and providing support to the Service Officer(s)

Primary Duties & Responsibilities

Greets visitors, answers telephone, monitors VA email inbox, responding or routing questions as necessary and provides information relative to a wide variety of inquiries regarding veteran services and programs, serving essentially as a Veteran Connector.

Utilizes various computer applications to create and maintain correspondence, minutes, agendas, spreadsheets, databases, flyers and brochures.

Schedules meetings, including securing meeting rooms, distributing meeting notices, assisting with agenda and minute preparation, and handouts. Assists with departmental compliance with the Open Meetings Act.

Performs intake assessment, advising veterans and their families as to services and benefits available through the County / outside agencies and makes referrals when appropriate.

Performs general office duties including faxing, copying, filing, etc. as necessary.

Assists with public relations, maintaining the Calhoun County Veterans Affairs website and the development of presentation materials.

Monitors and prepares all orders for office supplies needed within department.

Provides direct support to the Service Officer(s) tracking Veteran Relief Fund and Trust Fund applicant status, performing routine and repetitive requests, such as SF180 and DD214 requests, and tracking and compiling statistics for grant and activity reporting as needed.

Other duties as assigned.

Qualifications

High School diploma or equivalent is required.

Minimum of one year of experience in providing office support.

Experience working with veterans or veteran organizations preferred.

The ability to communicate well with others to provide excellent customer service.

Computer skills necessary to effectively utilize word processing, databases, spreadsheets, scanning and imaging, e-mail, internet, and meeting scheduling is required. Experience using Microsoft Office (Word, Excel, PowerPoint) is preferred.

Experience and proficiency in using office equipment, including copiers, scanners, and fax machines.

Time management skills, and ability to frequently multi-task and handle pressure related to meeting deadlines, fulfilling scheduling requirements and conflicts, etc.

Mathematical ability to make routine mathematical calculations with speed and accuracy.

Oral, written, and interpersonal communication skills.

Excellent organizational, concentration and attention-to-detail skills.

Ability to work effectively with individuals and groups from a variety of identities, cultures, backgrounds, and ideologies.

Supplemental Information

Supervisory Responsibilities None Working Conditions Hybrid Work Classification : On-Site Required Flexibility Classification : Fixed Schedule Normal office environment with occasional discomfort due to heat, dust, noise and the like. Extended workdays (beyond eight hours / day) are occasionally required. Sitting for extended periods of time. Will occasionally be required to lift / push / pull / carry items weighing up to 25 lbs. Frequent work with the public and customers.

Health, Dental, Vision, Retirement Benefits This position is not eligible for benefits. Paid Sick Time This position earns 1 hour of sick time for every 30 hours of work.