Talent.com
Client Success Associate
Client Success AssociateScale Army • Albuquerque, NM, US
No longer accepting applications
Client Success Associate

Client Success Associate

Scale Army • Albuquerque, NM, US
22 days ago
Job type
  • Full-time
Job description

Client Success Associate

Our client is a performance marketing company that helps brands scale customer acquisition through data-driven lead generation and intelligent campaign optimization. Their mission is to connect brands with qualified leads efficiently and transparently. They prioritize long-term client relationships built on performance, clear communication, and measurable growth.

The Client Success Associate will serve as the primary point of contact for clients, ensuring smooth communication, performance visibility, and actionable insights that help optimize campaigns. The role involves leading onboarding calls, maintaining consistent client check-ins, and delivering campaign performance summaries, transforming data into strategic recommendations that drive stronger results. This is a consultative position that blends communication, analytical thinking, and account management.

Key Responsibilities

  • Act as the main contact for client accounts via Slack, Email, and Google Meet.
  • Lead onboarding sessions, pre-launch meetings, and periodic client check-ins (15-day, 30-day, etc.).
  • Communicate campaign performance updates, findings, and next steps clearly and proactively.
  • Ensure clients feel supported and informed throughout the engagement lifecycle.

Performance Insights & Reporting

  • Review dashboards and reports from the analytics team to identify key trends and insights.
  • Translate performance data into actionable, client-friendly recommendations.
  • Monitor campaign performance, lead quality, and conversion rates to identify patterns.
  • Suggest data-driven optimizations based on client goals and performance outcomes.
  • Organization & Follow-Ups

  • Track and manage client deliverables, action items, and follow-ups.
  • Ensure timely delivery of reports, campaign adjustments, and disposition data.
  • Maintain accurate communication records in internal systems and CRM platforms (such as Boberdoo).
  • Qualifications

  • 1+ year of experience in Client Success, Account Management, or Marketing Operations.
  • Experience in sales, marketing, or performance marketing is a plus.
  • Skills

  • Excellent written and verbal communication skills, with the ability to simplify complex data.
  • Strong organizational and multitasking abilities; able to manage a portfolio of ~50 clients.
  • Familiarity with CRM systems (Boberdoo experience is a plus).
  • Comfortable using Excel or Google Sheets for light analysis and data verification.
  • Understanding of marketing KPIs such as Cost Per Sale, Contact Rate, and Conversion Rate (training provided).
  • Consultative and proactive mindset, with strong analytical and problem-solving skills.
  • Personable, detail-oriented, and client-focused, able to build trust quickly in a fast-paced environment.
  • What Success Looks Like

  • Clients receive timely, accurate communication and performance updates.
  • Account health improves through proactive insights and data-backed recommendations.
  • Reports are delivered with clarity and context, empowering clients to make informed decisions.
  • Client retention and satisfaction metrics consistently improve.
  • Opportunity

    Join a growing performance marketing team and play a key role in client retention, insight delivery, and communication excellence. This is an opportunity for someone who enjoys working with data, helping clients succeed, and thriving in a fast-paced, results-driven environment. Apply now!

    Create a job alert for this search

    Client Associate • Albuquerque, NM, US

    Related jobs
    Fixed Income Capital Markets Associate

    Fixed Income Capital Markets Associate

    DataAnnotation • Albuquerque, NM, US
    Full-time +1
    Join to apply for the Fixed Income Capital Markets Associate role at DataAnnotation.We are looking for a Fixed Income Capital Markets Associate to join our team to train AI models.You will measu...Show more
    Last updated: 6 days ago • Promoted
    PayPal Risk Operations Associate

    PayPal Risk Operations Associate

    TradeJobsWorkforce • 87006 Bosque, NM, US
    Full-time
    Bring your energy to the role of PayPal Risk Operations Associate to perform responsibilities as a Risk Operations Associate. Deliver outstanding service to customers and colleagues.Deliver outstand...Show more
    Last updated: 30+ days ago • Promoted
    Registered Client Service Associate

    Registered Client Service Associate

    Morgan Stanley • Albuquerque, NM, US
    Full-time
    Registered Client Service Associate.Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs) / Private Wealth Advisor(s) (PWAs) / teams o...Show more
    Last updated: 1 day ago • Promoted
    Customer Success Manager, EnterpriseRemote (US)

    Customer Success Manager, EnterpriseRemote (US)

    Muck Rack • Albuquerque, NM, US
    Permanent
    Customer Success Manager, Enterprise.Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their s...Show more
    Last updated: 21 days ago • Promoted
    Client Experience Manager

    Client Experience Manager

    Tixr • Albuquerque, NM, US
    Full-time
    Client Experience Manager (CEM).As a Client Experience Manager (CEM), you will serve as the day-to-day contact for our clients across Canada, ensuring they achieve their goals with our platform and...Show more
    Last updated: 21 days ago • Promoted
    Financial Customer Associate - Bilingual - Albuquerque

    Financial Customer Associate - Bilingual - Albuquerque

    Fidelity Investments • Los Lunas, NM, United States
    Full-time
    Do you genuinely enjoy making a difference in the lives of others? If you answered “.Bilingual Financial Customer Associates (FCA) in our Albuquerque site. We have multiple Spanish teams that provid...Show more
    Last updated: 30+ days ago • Promoted
    Client Services Project Specialist

    Client Services Project Specialist

    ApTask • Albuquerque, NM, US
    Temporary
    Top Required Skills : Grammar, spelling and a lot attention to detail is a must.Will need to be comfortable with client facing communications and with other party's to the case.Show more
    Last updated: 22 days ago • Promoted
    Associate, Business Development

    Associate, Business Development

    Forterro • Albuquerque, NM, US
    Full-time
    Associate, Business Development.In this role, you will play a key part in generating new business opportunities by conducting outbound calls, qualifying leads, and scheduling appointments for the s...Show more
    Last updated: 22 days ago • Promoted
    Defined Contribution Client Success Manager

    Defined Contribution Client Success Manager

    Alight Solutions • Albuquerque, NM, US
    Full-time
    Defined Contribution Client Success Manager.Are you a solutions orientated expert in defined contribution?.Do you have advanced management and organizational skills?. At Alight, we believe a company...Show more
    Last updated: 22 days ago • Promoted
    Client Service Advisor

    Client Service Advisor

    Keenbee Talent Soluitions • Rio Rancho, NM, US
    Full-time
    Quick Apply
    We take pride in our work-from-work culture and commitment to delivering.This role blends relationship management, financial planning, and client coordination to deliver a best-in-class wealth mana...Show more
    Last updated: 30+ days ago • Promoted
    Associate Specialist, Appeals & Grievances

    Associate Specialist, Appeals & Grievances

    New Mexico Staffing • Rio Rancho, NM, US
    Full-time
    Provides entry level support for claims activities including reviewing and resolving member and provider complaints, and communicating resolution to members or authorized representatives in accorda...Show more
    Last updated: 11 days ago • Promoted
    Client Relationship Specialist - Albuquerque, NM

    Client Relationship Specialist - Albuquerque, NM

    Charles Schwab • Albuquerque, NM, US
    Full-time
    Position Type : Regular Your opportunity At Schwab, you’re empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us “challenge the status quo” a...Show more
    Last updated: 11 hours ago • Promoted • New!
    Senior Customer Success Manager

    Senior Customer Success Manager

    Twilio • Albuquerque, NM, US
    Full-time
    Senior Customer Success Manager.At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and e...Show more
    Last updated: 21 days ago • Promoted
    RT Connector Binding Authority Underwriting Associate

    RT Connector Binding Authority Underwriting Associate

    Ryan Specialty Group • Albuquerque, NM, US
    Full-time
    Overview Employer Industry : Insurance Benefits Salary up to $75,000 annually Opportunity for bonuses and a comprehensive benefits package Paid time off for company holidays, vacation, sick, and ...Show more
    Last updated: 6 days ago • Promoted
    Senior Audit Associate

    Senior Audit Associate

    Gpac • Albuquerque, New Mexico, United States
    Full-time
    Quick Apply
    If you are a proven and experienced.Top CPA firm, an exceptional opportunity awaits! This respected and expanding.Audit Senior Responsibilities : . Deliver comprehensive audit compliance and consultin...Show more
    Last updated: 30+ days ago
    Client Success Manager

    Client Success Manager

    Equiti • Albuquerque, NM, US
    Full-time
    As a Client Success Manager (CSM), the candidate will play a critical role in managing client relationships and enhancing the customer journey with the goal of maintaining overall satisfaction with...Show more
    Last updated: 22 days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Albuquerque, NM, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 25 days ago • Promoted
    Client Success Associate (Entry level, Remote)

    Client Success Associate (Entry level, Remote)

    Infuse • Albuquerque, NM, US
    Remote
    Full-time
    Client Success Associate (Entry Level, Remote).We will review your application against our job requirements.We may then invite you to submit a video interview for the review of the hiring manager.A...Show more
    Last updated: 21 days ago • Promoted