Talent.com
Team Leader - Vail

Team Leader - Vail

SKi ButlersEagle-Vail, CO, United States
30+ days ago
Job type
  • Part-time
Job description

Seasonal (Seasonal)

Job Title : Team Leader

Location : Vail, CO

Terms : Seasonal, full and part time roles available

Pay : $21 / hour base wage, plus tips.

Requirements :

Expect weekend and holiday work. Valid Drivers License required . Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required !

About us :

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below :

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the role :

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Perks and Benefits :

  • Free Alterra Mountain Company Employee pass :
  • Unlimited access to all AMC owned resorts
  • Ability to upgrade to full Ikon Pass at heavily discounted rate
  • Ability to ski everyday
  • Free Epic Merchant Pass or pass compensation
  • Access to 645+ industry discounted brands through Expertvoice
  • Discounted access to Rossignol / Dynastar / Lange equipment
  • 401K benefit and match for ALL staff members over 18 years old
  • Location specific, customer service-based bonuses (4 total in-season)

Primary Responsibilities :

  • Opening and closing the shop daily
  • Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
  • Plan delivery routes, support calls and pickups for the current and upcoming shift .
  • Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
  • Dispatch ski technicians on reactive support calls
  • Ensuring brand standards are being met daily i.e. : uniforms, vans, equipment, shop cleanliness, etc.
  • Setting up the next shift for success
  • Upselling existing guests via phone calls / texts in predelivery communication
  • Secondary Responsibilities :

  • Sizing guests in the proper equipment for orders as they come into our system
  • Schedule work assignments for the following shift.
  • Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
  • Assisting labor management during slow periods
  • Taking reservations and issuing refunds
  • Assist with delivery and support service operations as needed
  • Create a job alert for this search

    Team Leader • Eagle-Vail, CO, United States

    Related jobs
    • Promoted
    Supervisor

    Supervisor

    Zadig&VoltaireAspen, CO, United States
    Full-time
    As a Sales Supervisor at Zadig & Voltaire's Aspen boutique, you play a pivotal role in driving store performance and fostering a culture of excellence. You support the General Manager (GM) and Assis...Show moreLast updated: 14 days ago
    • Promoted
    Supervisor (Aspen)

    Supervisor (Aspen)

    Zadig&VoltaireAspen, CO, US
    Part-time
    As a Sales Supervisor at Zadig & Voltaire's Aspen boutique, you play a pivotal role in driving store performance and fostering a culture of excellence. You support the General Manager (GM) and Assis...Show moreLast updated: 8 days ago
    Assistant General Manager

    Assistant General Manager

    Manna DevelopmentDillon, Colorado, United States, 80435
    Full-time
    Come Join Panera Bread– an award-winning leader in the restaurant industry and employer of choice for 2022 and 2023!.A comprehensive benefit package including health, dental and vision.We offer Dai...Show moreLast updated: 27 days ago
    • Promoted
    ASSISTANT GENERAL MANAGER

    ASSISTANT GENERAL MANAGER

    Wendy'sEdwards, CO, US
    Full-time
    As an Assistant General Manager at Wendy's you will utilize your knowledge of positional skills, customer service and courtesy, health and safety regulations to "Delight Every Customer" through you...Show moreLast updated: 30+ days ago
    • Promoted
    My Epic Gear Supervisor

    My Epic Gear Supervisor

    Vail ResortsVail, CO, US
    Full-time
    Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors whil...Show moreLast updated: 30+ days ago
    • Promoted
    Manager in Training

    Manager in Training

    Verizon Authorized Retailer - Cellular PlusAvon, CO, US
    Full-time
    Manager In Training - Sign on bonus.Verizon Authorized Retailer - Cellular Plus.The top 10% of our sales team earn $90,000 per year or more!. We have been setting the highest standard for guest expe...Show moreLast updated: 30+ days ago
    • Promoted
    General Manager

    General Manager

    RMC | A Destination Management CompanyVail, CO, United States
    Full-time +1
    RMC, the world’s most innovative Destination Management Company, Fortune 5000 and winner of the Global Stevie Award for Excellent Employers, is searching for a General Manager (DOE).This is an exce...Show moreLast updated: 28 days ago
    • Promoted
    Manager Snow Surfaces

    Manager Snow Surfaces

    Vail ResortsAvon, CO, US
    Full-time
    Create Your Experience of a Lifetime!.Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discove...Show moreLast updated: 30+ days ago
    • Promoted
    Shift Managers

    Shift Managers

    Wendy'sEagle, Colorado, United States
    Full-time
    Why Wendy's As a Shift Manager at Wendy's you will utilize your knowledge of positional skills, customer service and courtesy, health and safety regulations to "Delight Every Customer" through your...Show moreLast updated: 30+ days ago
    • Promoted
    Manager, Operations - Aspen

    Manager, Operations - Aspen

    ChanelAspen, CO, US
    Full-time
    At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, c...Show moreLast updated: 30+ days ago
    • Promoted
    General Manager

    General Manager

    Better Talent by Laveer & Co.Aspen, CO, United States
    Full-time
    Aspen Vacations is a growing vacation rental company with a passion for creating seamless stays and exceeding the expectations of our guests and homeowners. Our curated portfolio of luxury propertie...Show moreLast updated: 30+ days ago
    • Promoted
    Hourly Supervisor & Training

    Hourly Supervisor & Training

    WalmartFrisco, CO, US
    Full-time +1
    Are you looking for a job that offers more responsibility, more pay, and more opportunity? As an hourly supervisor, you are responsible for an entire area of the store. Associates in your area will ...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Supervisor

    Retail Supervisor

    Beaver Creek Ski ResortBeaver Creek, CO, US
    Full-time +1
    Create Your Experience of a Lifetime!.Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discov...Show moreLast updated: 9 days ago
    • Promoted
    Retail Supervisor

    Retail Supervisor

    Breckenridge Ski ResortBreckenridge, CO, US
    Full-time
    Create Your Experience of a Lifetime!.Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discov...Show moreLast updated: 9 days ago
    General Manager

    General Manager

    DogTagBreckenridge, CO, USA
    Full-time
    Quick Apply
    Breckenridge, CO! We're searching for someone who not only has exceptional leadership skills but also a genuine love for dogs and their care. Our management team enjoys a competitive salary ranging ...Show moreLast updated: 14 days ago
    • Promoted
    Manager In Training

    Manager In Training

    Verizon Authorized Retailer _ Cellular PlusDillon, CO, US
    Full-time
    Verizon Authorized Retailer - Cellular Plus.We need a dedicated full time Retail Store Manager in Training who can lead and inspire a team of Cellular Plus sales consultants to drive in-store sales...Show moreLast updated: 30+ days ago
    • Promoted
    General Manager (IDS)

    General Manager (IDS)

    Integrated Deicing ServicesAspen, CO, United States
    Full-time
    Salary : $85,000 per year; $95,000 per year.At Integrated Deicing Services, our sole focus is the safe, efficient, and professional delivery of deicing and anti-icing services to our carrier custome...Show moreLast updated: 26 days ago
    General Manager (IDS)

    General Manager (IDS)

    Integrated Deicing Services, LLCAspen, CO, US
    Full-time
    At Integrated Deicing Services, our sole focus is the safe, efficient, and professional delivery of deicing and anti-icing services to our carrier customers. Our employees receive the following, bas...Show moreLast updated: 30+ days ago