Acute Coordination Partner

Description

Who is Gather Health?

Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands‑on social and medical care to our patients and work around their needs, both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather, we show love, compassion, community, and care.

What are some of the day‑to‑day duties?

The Acute Coordination Partner is responsible for coordinating and tracking field operations for our Medical Technician Partners (MTPs) as they deliver urgent and routine in‑home medical care to seniors. This individual plays a key role in ensuring timely response to urgent needs, proactive outreach to schedule home visits, and optimization of field resources. Additionally, this partner is responsible for scheduling patient visits after they are discharged home from emergency hospital visits.

The ideal candidate has dispatch experience, excellent communication skills, strong situational awareness, and thrives in a fast‑paced, mission‑driven environment.

The Acute Coordination Partner day‑to‑day duties will include but are not limited to :

• Serve as central point of contact for incoming requests for MTP visits
• Dispatch Medical Technician Partners (MTPs) to urgent same‑day appointments in coordination with Acute Care Team and Center Operations
• Monitor real‑time availability and location of MTPs and to assign the most appropriate responder
• Assess MTP schedules for the upcoming 24‑48 hrs and arrange visits to account for geographical efficiency and to provide availability for urgent visit needs
• Ensure Medical Technician Partners are scheduled at capacity
• Proactively call patients to schedule for home visits according to ideal visit cadence
• Communicate with patients around expected arrival times, appointment changes and expectations
• Schedule follow‑up appointments for patients discharged home from an Emergency Department visit.
• Assist in monitoring missed appointments for patients discharged home from the hospital to ensure visits and transportation are scheduled urgently.
• Collaborate with Clinical Leadership, Acute Care Team, Operations Leaders, and Medical Technician Partners to coordinate daily patient needs and to support process improvement initiatives.
• Providing support to colleagues as needed in a team‑based environment to ensure our patients receive the highest quality of service and care possible
• Additional duties as assigned

What are the requirements for this position?

What are the “preferred, nice‑to‑haves”, for this position?

Requirements

What are the traits of someone most likely to succeed in this role?

What are the hours for this position?

Monday — Friday during standard business hours.

Why should I join Gather Health?

I’d like to know more — what’s the next step?

Great! An employment relationship is a two‑way street — as much as we want to make sure to hire the right person, we want YOU to feel great about us too. Let’s start by first having an exploratory conversation (via Zoom or phone) and go from there.

Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

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