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Commercial Account Manager

Commercial Account Manager

The Agency RecruitingTinley Park, IL, US
18 days ago
Job type
  • Full-time
Job description

Job Summary : We are seeking an experienced and dynamic Commercial Account Manager to join our client's team. In this role, you will be responsible for managing and growing a portfolio of commercial client accounts, ensuring exceptional service delivery, and driving business growth. The ideal candidate will have a strong ability to build and maintain relationships, understand client needs, and collaborate effectively across teams to achieve both client and company objectives.

Key Responsibilities :

  • Serve as the primary point of contact for assigned commercial accounts, building and maintaining strong, long-lasting relationships.
  • Understand client needs, business objectives, and market trends to offer tailored solutions and drive revenue growth.
  • Oversee the delivery of services / products, ensuring client satisfaction, quality, and compliance with agreed timelines and budgets.
  • Develop and execute account strategies to expand client relationships and identify opportunities for upselling or cross-selling additional services / products.
  • Coordinate with internal teams (sales, operations, finance, etc.) to ensure smooth and efficient execution of services.
  • Monitor client performance and provide regular reports on key performance indicators (KPIs), account health, and opportunities for improvement.
  • Resolve any issues or concerns raised by clients promptly, ensuring their expectations are met.
  • Assist in contract negotiations, renewals, and managing the overall contractual relationship.
  • Stay current with industry trends and competitor activity to offer clients innovative solutions.
  • Prepare and deliver presentations and proposals to clients as needed.

Requirements :

  • Minimum of 3-5 years of experience in commercial account management, client service, or sales.
  • Proven ability to manage multiple accounts simultaneously, meeting deadlines and client expectations.
  • Strong communication, negotiation, and problem-solving skills.
  • Experience working with CRM software and other account management tools.
  • Ability to work independently and as part of a team in a fast-paced, results-oriented environment.
  • Knowledge of industry trends and market dynamics specific to our industry (if applicable).

    • Preferred Qualifications :

  • Experience in (specific industry relevant to your company).
  • Familiarity with project management or other operational software.
  • Additional certifications or training in account management, sales, or customer relations.

    • What We Offer :

  • Competitive salary and benefits package.
  • Opportunity for career advancement in a growing organization.
  • A collaborative and inclusive work environment.

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    Commercial Account Manager • Tinley Park, IL, US