Technical Platform Lead, Customer Platform Engineering

Overview

A Technical Program Lead in the Digital Transformation and Technology department acts as the “bridge” between business challenges and technology solutions. They work with functional partners to understand how data-driven changes to process, products, services, software, and hardware can improve efficiencies and add value to our Consumer technology product portfolio.

In this role, the Technical Program Lead will be responsible for creating technology solutions that ensure our Consumer digital ordering, membership, brand engagement, and customer relationship management experiences are "Radically Convenient, Remarkably Human." Responsibilities include leading the creation and execution of cross-functional technology initiatives that expand our Consumer capabilities, partnering closely with Customer Digital & Delivery, Brand Advertising & Media, Innovation & New Ventures teams while collaborating heavily across many product teams to launch strategic solutions. In particular, this role will support current technology product teams deliver relevant digital experience configuration experiences in a unified and consistent way for Marketing partners that ultimately alleviates Marketing operations burden on CTS staff.

Successful execution will result in scalable and integrated solutions for Chick-fil-A. These solutions will provide Customers with remarkable experiences, Chick-fil-A restaurant Operators with new entrepreneurial opportunities, and the business with new avenues for future growth in digital and on-demand economy.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Lead multiple large technical initiatives and / or programs related to Chick-fil-A Consumer product portfolio.

Responsible for defining requirements, identifying technical solutions, execution of technical tasks, creation of documentation (requirements, process maps, test plans, etc.), and communication with functional partners.

Support and troubleshoot high complexity and / or business impacting issues and assist other team members with lower complexity issues.

May also support the work of more junior people on the broader team and communicate with functional partners or vendors related to assigned areas of work.

Regularly assist with upgrades, perform backups, identify customizations, and speak into the lifecycle of the systems within area of responsibility.

Understand all aspects of system including how they interact with and / or impact other systems or business processes.

Define strategy, lifecycle, and design decisions for system.

Influence the direction of areas of responsibility and consistently make significant contributions and some decisions towards vision, strategy, and design.

Influence the enterprise in a specific functional area through specific role experience and deep systems knowledge in a given domain.

Own the strategic relationship with the functional and technical partners on systems.

Minimum Qualifications

Bachelor’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired

3+ years of relevant work experience

Knowledge and / or experience with other Agile development approaches and techniques

Demonstration of leadership and strong collaboration at all levels

Experience in driving teams and management to decisions

Experience with technical systems, data structures and languages

Ability to effectively manage vendors

Cybersecurity principles

Experience leading significant technical initiative and programs

Knowledge and / or experience with development approaches and techniques.

Experience in driving teams and management to decisions

Ability to understand business needs and translate them to techno-functional requirements that deliver desired outcomes

Strong verbal and written communication skills

Excellent personal and relational intelligence

Demonstration of leadership and strong collaboration

Ability to quickly learn and comprehend technical systems

Self-starter who completes responsibilities with minimal supervision

Team player who is committed to both the team and the product

Strong decision-making skills with the ability to collaborate and make decisions in the gray

Sharp analytical and problem-solving skills

Ability to effectively manage vendors

Servant spirit with strong sense of stewardship

Preferred Qualifications

Bachelor's degree in Computer Engineering, Computer Science, Management Information Systems or related technical field

5+ years of experience

Experience with UX / Ui Design

Experience with Product Ownership / Product Management

Experience with Cloud Providers (AWS, GCP, Azure, etc.) and Mircoservices Architectures

Experience with Kubernetes and Istio for container orchestration and service mesh architecture

Knowledgeable in modern authentication and authorization standards including OAuth2, OIDC, and JWT.

Certified Scrum Master

Certified Scrum Product Owner

Certified Agile Leader

Minimum Years of Experience

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Job FunctionInformation Technology

Position TypeExperienced Professionals

Requisition ID2025-18478

Posting Location : LocationUS-GA-Atlanta