Client Relationship Associate

Description :

JOB TITLE : UNIVERSAL BANKER

DEPARTMENT : OLNEY, MAIN BANK

REPORTS TO : BRANCH MANAGER

FLSA STATUS : NON-EXEMPT

TYPE OF POSITION : FULL-TIME

JOB SUMMARY

Perform a full range of banking services to individual customers and commercial clients as well as providing general internal support. The position is responsible for greeting customers and directing them to the appropriate department or person. Other duties include providing New Accounts and Teller services, cross-selling bank products and services, and supporting the other branch needs. Communicate effectively with current and prospective customers. Project a professional image for TrustBank by providing exceptional customer service at all times.

DUTIES AND RESPONSIBILITIES

1. Open and close bank when needed.

2. Remain flexible to operational scheduling needs should circumstances dictate a change from the regular work schedule.

3. Ensure that customers receive prompt and courteous service.

4. Answer phone inquiries.

5. Balance drawer cash and vault cash.

6. Run teller transactions accurately and efficiently.

7. Process night drop deposits.

8. Approve checks within limits.

9. Assist customers in resolving account related problems.

10. Establish proper identification of all new customers, obtain credit report to determine acceptance of account, and determine product suitability to meet customers needs.

11. Assist customers by opening new accounts.

12. Give out appropriate loan applications.

13. Cross-sell products to customers.

14. Issue and redeem certificates of deposit.

15. Stay within compliance guidelines when opening and closing all accounts.

16. Order ATM / Debit cards and update information, activate, etc.

17. Process check orders / re-orders for customers with products for personal and business purposes.

18. Order and stock adequate supplies.

19. Attend bank meetings and educational seminars as required.

20. Maintain over and short reports and transaction reports.

21. Ship and order currency and coin from Fed.

22. Scan and balance transaction in the proof program.

23. Promote TrustBanks Values and Service Standards.

24. Assist with monthly reports

25. Represent TrustBank at community functions

26. Provide support to Branch Manager and Market President

27. Perform other duties as assigned.

WORKING CONDITIONS

The position is a full-time position, working 40-hours per week. Some of the work is repetitive, and you will be required to deal with the public and must be courteous and efficient. The noise level in the environment is usually moderate. The duties of the job may require the employee to stand, walk, use hands, and feel objects, tools, or controls, reach with hands, arms and talk or hear. Ability to lift 25-pounds. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to focus. The schedule is Monday Friday 8 AM 5 PM.

TRUSTBANK CORE VALUES

Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties.

COMPENSATION AND BENEFITS

The estimated hourly rate for this position is $16.00 - $20.00 / hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidates qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our banks career page. https : / / trustbank.net / company / career-opportunities

DISCLOSURES

Trust Bank recognizes that people are our banks strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The best talent will acquire the position. Equal Opportunity Employer / Disability / Veterans. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization.

Updated : October 24, 2025

Requirements :

EDUCATION and / or EXPERIENCE

Must have high school education or GED, and be able to master on-the-job training requirements. Associates degree or higher is a plus. Prior retail banking experience is desired but not necessary.

REQUIRED SKILLS AND ABILITIES

Experience in sales, relationship management, and cross selling skills are desired. Must be proactive thinking, be able to learn compliance, product knowledge, have problem solving skills, and work collaboratively. The ability to perform detailed work with accuracy and cash handling skills are essential.

TECHNICAL SKILLS

Ability to use computer for data entry, word processing, MSOffice, and may be assigned Excel spreadsheet work. Knowledge and ability to learn the banks data processing system. Use of personal computer, calculator, telephone, shredder, scanner / copier, and other general office equipment.

Compensation details : 16-20 Hourly Wage

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