Service Lead Technician

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Competitive salary

Free uniforms

Health insurance

Paid time off

Training & development

Service Lead TechnicianPalm Beach Electronics West Palm Beach, FL

Pay : $25-35 per hour (based on experience)

Schedule : Full-time | MondayFriday, 7 : 45am 4 : 15pm (30-minute lunch)

About Us

At Palm Beach Electronics, we believe technology should make life simpler, safer, and more fun. Thats why we specialize in smart home automation, high-performance audio / video, advanced security systems, outdoor lighting, and next-generation wiring and integration. By implementing the newest technology and products, we create seamless, reliable systems that bring comfort and convenience to our clients homes and businesses. As a family-oriented, highly rated company, we take pride in combining innovation with personalized service to design spaces that work beautifully and effortlessly.

Job Summary

We are looking for a skilled and motivated Service Technician to join our team. This role focuses on servicing and supporting our advanced audio / video and home automation systems. The right candidate will have strong troubleshooting skills, solid networking knowledge, and a customer-first attitude. Youll be working hands-on with a wide variety of AV equipment and control systems, ensuring every client receives top-notch service.

This position offers the chance to grow your expertise, gain ongoing training, and be part of a company that values integrity, teamwork, and professional development.

Responsibilities

Provide on-site service, troubleshooting, and support for installed AV and automation systems.

Configure, maintain, and optimize Control4 and Lutron control systems and networking equipment.

Diagnose and repair issues with AV receivers, distributed audio, video distribution, lighting control, shades, surveillance, and related technologies.

Collaborate with project managers, programmers, and installers to ensure seamless service delivery.

Deliver excellent customer service, ensuring client satisfaction with every visit.

Document service calls, updates, and system changes.

Requirements

35 years of experience in the AV and custom electronics industry.

Strong expertise with Control4 and Lutron (programming, deployment, and troubleshooting).

Control 4 and Lutron certififications

Solid networking knowledge (routers, switches, wireless systems, VLANs, IP configuration).

Familiarity with other systems (Lutron, Sonos, Savant, Crestron, etc.) a plus.

Ability to read and interpret technical diagrams and documentation.

Strong problem-solving skills and ability to work independently.

Excellent communication skills and professional client-facing demeanor.

Valid drivers license and reliable transportation.

Must be drug free and able to pass screenings.

Benefits

Competitive salary based on experience.

Paid vacation.

Partial paid health insurance.

Matching 401(k).

Ongoing training and certification opportunities.

Career growth within a supportive, innovative company.